What are the Guidelines?

• Walmart Canada will remove any product listing that may be in violation of law, its policies, or that is incompatible with its brand. In addition, corrective actions may be taken as circumstances dictate, including de-listing of the seller’s product, suspension and/or termination of a seller's account. Some products referenced in this policy are prohibited unless a seller obtains written approval to list and sell those items on Walmart Marketplace Canada.  

• This Marketplace Prohibited Products Policy is subject to change without notice, so please check this page often. For instructions on how to appeal violations, see Contacting Partner Support. 

• Sellers must ensure that their products or any of the products’ components/ingredients were produced without the use of forced labor, prison labor or child labor and that the products, including the raw materials, components and ingredients, are legally admissible into Canada and are not produced in whole or in part by entities or in regions that would cause them to be prohibited from entry into Canada under the Customs Act and related regulations, or other relevant government restrictions. Doing so may lead to seller consequences, including de-listing of the seller's product, suspension of the seller's account and/or termination from the Walmart Marketplace Canada. 

What is the Policy?

• All products listed for sale on Walmart.ca must comply with any applicable local, provincial, and federal laws and regulations, including but not limited to any applicable documentation, labelling and packaging language requirements.
• In addition, item listings with conflicting information found on product images and the product listing page is prohibited. All packaging labels must comply with all applicable requirements, including those of any government agencies that regulate the product in question. Consult your legal counsel if you have any questions about the laws and regulations concerning your products.  
• The sale of stolen property violates the property rights of rightful owners and is illegal. Walmart strictly prohibits the sale of stolen goods in the Walmart Marketplace Canada.  
• Walmart enforces strict policies against the resale of certain products from other marketplaces on its platform. Sellers are required to have ownership of the items they list for sale or have adequate licensing rights to sell those branded products. Additionally, sourcing products through post-sale transactions (Seller Performance Standards) on other platforms is strictly prohibited. This includes, but is not limited to, certain smart home devices and streaming media players.  
• Walmart will remove any product listing that may be incompatible with its brand or in violation of law, this policy and any other Walmart Marketplace Seller Policies. Corrective actions may be taken as circumstances dictate, including suspension and/or termination of your account.  

While Walmart strives to keep this policy current and as complete as practicable, not all prohibited products may be listed below. Walmart reserves the right to remove any product listing in the Marketplace Prohibited Products Policy or other policies without notice, so be sure to check this page often. 

Additional Guidelines

Prohibited Products by Territory

You're prohibited from listing products on Walmart Marketplace Canada if the products or any of the products’ components/ingredients are grown, produced, manufactured, extracted, processed in, sourced from or transported through any of the below jurisdictions:  

• North Korea   

• Iran

• Syria   

• The following regions of Ukraine: Luhansk People’s Republic, Donetsk People’s Republic and the Crimean Peninsula 

You must also ensure that your products or any of the products’ components/ingredients were produced without the use of forced labor and that the products, including the raw materials, components and ingredients, are legally admissible into Canada and aren't produced in whole or in part by entities or in regions that would cause them to be prohibited from entry into Canada under Customs Tariff Act – Tariff Item 9897.00.00 and related regulations, including the previsions under the Canada-United States-Mexico Agreement (CUSMA) and D-Memo D9-1-6: Goods Manufactured or Produced by Prison or Forced Labor.  Doing so may lead to consequences, including de-listing of your product, suspension of your account, and termination from Walmart Marketplace Canada. 

Prohibited Products on Walmart Marketplace Canada

Each prohibited product category has specific requirement that must be adhered to, or Walmart Canada will automatically remove your item from the platform.  

Categories that require pre-approval Items in the following categories require pre-approval from Walmart Canada before Sellers may offer them on Walmart Marketplace Canada. New brands or categories may be added at a future date. 

Walmart's handling of your Prohibited Products

Walmart Canada reserves the right to unpublish and remove any items that infringe on our Prohibited Products Policies. Furthermore, Walmart retains the authority to handle your inventory as necessary when these products are in our custody, when mandated by law enforcement or regulatory agencies or as we deem necessary in our sole discretion.   

We may reach out to you to return products in our custody. If we don’t receive a response within five days, the product may either be returned to you, destroyed, disposed of by Walmart Canada or WFS or otherwise managed in a way that Walmart finds suitable at our sole discretion. Any expenses incurred from this will be your responsibility. Additional conditions may be applicable to any product that is recalled or withdrawn.