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Walmart Fulfillment Services (WFS)
The Walmart Pre-Owned Program allows participating sellers to list gently used or pre-owned items on Walmart.com. Customers will see a pre-owned tag on Walmart.com when they’re buying and checking out.
Walmart Pre-Owned is currently an invite-only program. Once you’ve been approved to enroll, you can start adding items to your Walmart.com catalog. In this guide, you’ll learn how to set up your pre-owned items and have them shipped by Walmart Fulfillment Services (WFS).
Walmart Pre-Owned is an invite-only program. If you sell gently used or pre-owned items and are interested in applying to the Walmart Pre-Owned Program, contact your account manager.
Get started
Get familiar with these terms before setting up a WFS pre-owned item.
New item | An item that’s sold to customers as brand-new. |
Original GTIN | 14-digit ID that’s unique to your new item. This is usually licensed from GS1. You’ll use the original GTIN to set up a pre-owned item. Example: 00111111111111 |
Pre-owned item | An item that’s sold to customers as gently used or pre-owned. |
Fulfillment GTIN | A custom ID created by Walmart for a WFS pre-owned item once it’s published. It will start with 0046. We’ll use the fulfillment GTIN to tell your pre-owned item apart from your new item at the fulfillment center. Example: 00461111111111
|
SKU | A unique code that you’ve assigned to each item in your business. You can’t use the same SKU for a new item and a pre-owned item. |
To set up a WFS pre-owned item, you must have these:
- An original GTIN associated with the new item
- A unique SKU for the pre-owned item
The fulfillment GTIN (starts with 0046) is how we tell similar-looking items apart. You must use it on all item labels for pre-owned items.
Item setup
Step 1 – Choose an item setup method
You can add a single item or multiple items at once in the Pre-Owned Program. Choose from these item setup methods:
You can also convert a new item from seller-fulfilled to Walmart-fulfilled. However, if you already have pre-owned, seller-fulfilled listings, you won’t be able to convert those.
If you use a template or work with a solution provider, you must use the latest Excel template version of the Full Setup Template (Item Spec 5.0).
Step 2 – Item details and attributes
Add offer details and item attributes as you normally would. However, the following fields have special requirements for Walmart Pre-Owned.
Product ID | Use the original GTIN that’s associated with your new item. Once the item is published, we’ll create a fulfillment GTIN for you to use moving forward. |
Product title | Do not put condition-specific keywords like “pre-owned” in the title. Once you publish the item, we’ll add Pre-Owned, Open Box or Remanufactured to the beginning of the title for you. If you change these additions, your offer will be unpublished. You can double-check the title in the Catalog page. |
Condition | You must select the condition type based on the state of the item and indicate its level of wear, prior use (if any), appearance and overall quality. Choose from the list, such as New, Open Box, Pre-Owned: Like New and more.
**NOTE: The Restored and Restored Premium programs are by invite only. You must be enrolled in those programs to use these conditions. |
Images | Product images that show the item’s condition are required for the following conditions. The images show the item’s condition and help set the customer’s expectations as to what they’ll receive.
Images for a pre-owned item must be different from a new item’s images. They must also comply with our image guidelines and requirements. |
Each (trade item configurations) | If you’re setting up items in Seller Center, you don’t need to add an Each GTIN. Just fill in the dimensions and weight. If you’re setting up items in a template, type “custom” in the Each GTIN column like so:  |
Orderable GTIN | If you’re setting up items in Seller Center, you don’t need to add an Orderable GTIN. If you’re setting up items in a template, type “custom” in the Orderable GTIN column like so: |
Step 3 – Check for errors and compliance reviews
If items aren’t published on the Catalog page, they may have errors. View and fix errors in the Uploads tab of the Activity Feed.
If your items have hazardous materials, they may be put on hold for up to 3 business days for a compliance review. If items have errors or are missing compliance details, you may need to edit and resubmit them to pass the review. Here’s how to check the status:
- Go to the Pending Review page.
- Use control + F or command + F on your keyboard to search for the pre-owned item by name.
- Select the status to view next steps. If it’s Action Needed, you’ll be able to edit and resubmit.
Check the Pending Review page often to track an item’s progress. The status may change as the compliance team finishes its review.
Create inbound order
Follow the usual steps in Send domestic inventory to inbound pre-owned items. You’ll now see the fulfillment GTIN — instead of the original GTIN — for each item.
Only send 1 condition type per item. This prevents similar items from being mistaken for each other. For example, you can’t send a pre-owned (fair), preowned (like new) and new version of the same item in a single order. Please create separate inbound orders if you plan to send an item with multiple conditions.
Print GTIN labels
Follow the steps in WFS inbound orders: Labels to print item labels. Pre-owned items will have a fulfillment GTIN on their labels, while new items will have an original GTIN. That’s how associates can tell items with different conditions apart.
Once your items and shipment are prepped, ship to your assigned fulfillment centers through a Walmart preferred carrier or your own carrier.
You must use the fulfillment GTIN on labels for pre-owned items. Cover up any labels, including from the manufacturer, that have the original GTIN. If you don’t, new and pre-owned items may get mixed together.
How to find the fulfillment GTIN
Once your pre-owned item is published, the GTIN will always be the fulfillment GTIN (starts with 0046). You’ll also need the fulfillment GTIN to search for items, submit Support cases and track fulfillment or returns.
If you don’t know the fulfillment GTIN, here’s how to find it:
- Go to the Inventory page.
- Search by SKU or item name.
- Select an item and view the GTIN in the pop-up.
You can also use the Filter button to filter by item condition.