The Resold program allows you to offer gently used or refurbished items on Walmart.com. Customers will see a condition tag on Walmart.com when they’re buying and checking out. In this guide, learn about specific requirements for Resold items shipped by Walmart Fulfillment Services (WFS).
Participation in the Resold program is by invitation only and not available to all Marketplace sellers. If you’d like to sell items through the Resold program, visit the Exclusives programs page in Seller Center to apply.
Get started
Get familiar with these terms before setting up a WFS Resold item.
New item | An item that’s sold to customers as brand-new. |
Restored item | An item that's professionally inspected, tested, cleaned and, if necessary, refurbished to their original specifications by the manufacturer or a manufacturer-authorized or other qualifying seller or supplier. |
Pre-owned item | An item that’s sold to customers as gently used or pre-owned. |
Original product ID | This identifier is unique to your new-condition item and what you’ll use to set up a Resold item. It’s also referred to as a new equivalent product ID. If you sell products that don’t have a GTIN or UPC (e.g., private label or handmade jewelry), you may be eligible to request an exemption. |
Fulfillment GTIN | A unique ID created for WFS pre-owned items only. It usually starts with 0046 or 0045. We’ll use the fulfillment GTIN to tell your pre-owned item apart from your new item at the fulfillment center. Example: 00461111111111
|
SKU | A unique code that you’ve assigned to each item in your business. You can’t use the same SKU for a new item and a Resold item. |
To set up a WFS Resold item, you must have these:
- An original product ID or GTIN exemption associated with the new item
- A unique SKU for the Resold item
Set up items
Step 1 – Choose an item setup method
WFS Resold items are not eligible for certain item setup methods. Please choose from these methods:
- Add multiple items: Full setup
- Add multiple items: Upload a spreadsheet
- Add a single item: Full setup
- Convert seller-fulfilled items to WFS
You can also convert any item from seller-fulfilled to Walmart-fulfilled, including pre-owned and restored conditions.
If you have a GTIN exemption, you must go through full setup for a single item or multiple items. You’ll then enter “CUSTOM” in the Product ID field. For restored items, you’ll enter the same into the Restored Product ID field. If you already have an original product ID for an existing item, you won’t be able to replace it with an exemption.
Step 2 – Item details and attributes
Add offer details and item attributes as you normally would. Go to Resold program: Item setup for help with specific fields.
Step 3 – Check for errors and compliance reviews
If items aren’t published on the Catalog page, they may have errors. View and fix errors in the Uploads tab of the Activity Feed.
If your items have hazardous materials, they may be put on hold for up to 3 business days for a compliance review. If items have errors or are missing compliance details, you may need to edit and resubmit them to pass the review.
To check the status, go to the Pending Review page and search by SKU. Check the page often to track an item’s progress. The status may change as the compliance team finishes its review.
The Pending Review page will only show the fulfillment GTIN generated by our system. Use SKU to easily find items instead.
Create a shipping plan
Follow the usual steps in Send domestic inventory to ship Resold items to a fulfillment center. For pre-owned items, you’ll now see the fulfillment GTIN instead of the original product ID.
Please only send one condition type per item. This prevents similar items from being mistaken for each other. For example, you can’t send a pre-owned (fair), pre-owned (like new) and new version of the same item in a single plan. Create separate shipping plans if you plan to send an item with multiple conditions.
Print item labels
Follow the steps in WFS shipping labels: Print labels to print item labels. For pre-owned items, labels will have the fulfillment GTIN. Cover up old labels, including from the manufacturer, that have the original product ID. If you don’t, new and pre-owned items may get mixed together. For new and restored items, labels will continue to have the original product ID.
Once your items and shipment are prepped, ship to your assigned fulfillment centers through a Walmart preferred carrier or your own carrier.
How to find the fulfillment GTIN
Once your WFS pre-owned item is published, the product ID will always be the fulfillment GTIN. You’ll also need the fulfillment GTIN to search for items, submit Support cases and track fulfillment or returns.
If you don’t know the fulfillment GTIN, here’s how to find it:
- Go to the Inventory page.
- Search for the item, or use the Filter button to filter by item condition.
- Select an item and view the GTIN in the pop-up.
The fulfillment GTIN usually starts with 0046 or 0045. However, legacy sellers may see a different format. Either way, the fulfillment GTIN will be different from the original product ID.