Create an inbound order

An inbound order is the list of items and quantities you’re sending to WFS. Associates will also look at the inbound order during receiving. Here's how to create an inbound order:

1. Go to Shipments, then select Send inventory.

2. Add the expected delivery date, using your best estimate. This helps us plan for labor and space at the fulfillment center so we can efficiently receive items.

3. Check the address you're shipping from.

4. To add items, you can search for them or upload a spreadsheet with multiple items. Select Recommended items to view items with less than 2 weeks of supply.

This page may look different if you’re participating in a beta experience.

5. For each item, fill in the number of sellable units and packing setup.

6. If you’d like WFS to package and label items for you, you can choose Prep Services for a per-unit fee.

7. Select Create when you’re done.

8. Your inbound order may be split into multiple shipments based on the items and quantity. You can either distribute inventory across the network with Inventory Transfer Services or do it yourself.

Save a draft

If you’re not ready to create the inbound order yet, use the Save options to save a draft for later. To edit a draft, go to the Drafts tab within the Shipments page.

Set up shipments

Next, set up each assigned shipment with carrier and packing details. Once you create your inbound order, you’ll see a pop-up confirming the number of shipments. Close the pop-up to view the inbound order details and finalize each shipment.

1. From the inbound order details page, select Set up for a shipment.
2. Review the item details. You can add up to 6 more units if needed.
3. In the side panel, choose a Walmart preferred carrier for discounted rates or use your own carrier. Then choose a freight type.
4. Enter packing details for the master cases or pallets. If you choose Walmart preferred carrier, add weight and dimensions to calculate a price.*
5. Add contact and operating hours. This step is optional if you’re using your own carrier.
6. Review and confirm your shipment.

^{*If you choose a Walmart preferred carrier, you'll have a limited window to void charges and edit the shipment: 24 hours for small parcel and 1 hour for freight. This helps ensure we're locking in the best carrier rate at the time you set up your shipment.}

Track shipment status

Look for these statuses on the Shipments page and follow your shipment's progress from your warehouse to a Walmart facility.

• Action required: Shipment is missing carrier and packing details. Select the 3 dots, then choose Set up shipment to add.
• Created: Shipment is ready to send. If you’re using your own carrier, add tracking details for live updates.
• Awaiting transit: Shipment is at your warehouse and ready for transportation.
• In transit: Shipment is on its way to a Walmart facility.
• Arrived: Shipment has been delivered to a Walmart facility, but receiving hasn’t started yet.
• Transfer in progress: Shipment arrived at a transfer station. We’re distributing inventory to other locations to unlock next-day and weekend delivery. Track items to view transfer progress.
• Receiving: Items are being inspected and stored. Once items are received, it can take 2 business days for them to become available to sell.
• Issues: Receiving is delayed due to an issue with the shipment.
• Completed: Receiving is done for the shipment.
• Closed: Shipment is closed and no longer eligible for disputes.
• Canceled: Shipment you canceled or that we canceled due to no activity.

Cancel an inbound order

You can cancel an inbound order before it’s picked up by a carrier or arrives at the fulfillment center. If any of the shipment IDs have an In transit, Receiving or Closed status, you won’t be able to cancel.

1. Log into Seller Center and go to Shipments.
2. Search for the inbound order ID.
3. Select the 3 dots, then choose the View order option.
4. Select Cancel inbound order.

Prepare shipments

Make sure items, master cases and pallets follow the packing and labeling requirements in the WFS Routing Guide. To download carrier and receiving labels, view WFS inbound orders: Labels. If you’re using your own carrier, make sure the carrier schedules a delivery appointment with the fulfillment center.