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Walmart Fulfillment Services (WFS)
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WFS offers access to preferred carrier rates for shipments from locations within the 48 contiguous United States to a WFS fulfillment center with inbound logistics services capability. We currently offer small parcel, less than truckload (LTL) and full truckload (FTL). For the program's latest terms of service documents, see WFS Terms of Service.
When you set up a shipment, you’ll have the option to choose either a WFS preferred carrier or your own carrier to send your inbound items. If you choose a preferred carrier, you'll have a limited window to void the estimated charges and edit the shipment: 24 hours for small parcel and 1 hour for freight. After that, you won’t be able to cancel the shipment. This helps ensure we're locking in the best carrier rate at the time you set up your shipment.
The Walmart Preferred Carrier Full Truckload (FTL) program is currently available on various shipping lanes throughout the US. These lanes cover the majority of inbound FTL shipments to Walmart Fulfillment Services facilities. We're continuing to add lanes, and we plan to have complete coverage for all WFS sellers by mid-2025. If you're not seeing FTL service available for your shipping lane, please complete this survey. We'll review your information and get back to you on whether we can expedite adding your shipping lane to our network.
Shipment requirements
For small parcel:
- You can ship packages up to 150 lb., up to 108" in length, and up to 165" in length plus girth. (Girth is 2x width + 2x height.)
- You can send up to 200 packages per shipment.
LTL and FTL shipments sent by a WFS preferred carrier have the following requirements:
- You must use 48" x 40", 4-way-access, solid wood pallets.
- If a single, large unit cannot fit on a 48” x 40” pallet without overhanging the edges, use a pallet size and type that is suitable for the unit.
- For unstackable pallets, the pallet height must be below 72". For stackable pallets, the height must be below 50".
For LTL, the total shipment should not exceed:
22,000 lb.
1,200 cu. ft.
12 unstacked or 24 stacked pallets
For FTL, the total shipment should not exceed:
45,000 lb.
26 unstacked or 52 stacked pallets
Restricted items
Dangerous goods and hazmat items are prohibited on preferred carrier shipments. If you’re shipping these items, you’ll need to send your shipments using your own carrier. Read our hazmat article to check what items are considered hazardous or may be prohibited in the WFS program.
Schedule a pickup
WFS does not offer scheduled pickups for preferred carrier small parcel. However, you can schedule a pickup with your local FedEx office online or by phone for small parcel.
To schedule a pickup for an LTL shipment sent by a WFS preferred carrier:
- Contact the LTL carrier assigned in Seller Center.
- Share with the carrier that this is part of a Walmart Fulfillment Services shipment, then provide the load ID number. You’ll find the number on your bill of lading.
- Ask the carrier for a shipment pickup ID.
You do not need to schedule a pickup for FTL. We'll contact the carrier for you.
Some preferred carriers will schedule a pickup for you, so there’s no need to contact them. These carriers include CENTRAL, AAA Cooper, FedEx Freight and Estes. Check your confirmation email for next steps.
Carrier | Carrier SCAC code | Phone | Pickup request | |
|---|---|---|---|---|
AAA Cooper Transportation | AACT | (888) 715-7690 | ||
Arkansas Best Freight | ABFS | 1 (800) 610-5544 | No direct email. Use their website instead to contact customer service. | |
Averitt Express | AVRT | (800) AVERITT | Login required: https://tools.averitt.com/secure/pickup-request/ltl | |
Central Transport | CTII | (800) 423-6872 | ||
Estes Express (TL) | EXLA | (866) 378-3748 | Login required: https://www.estes-express.com/myestes/pickup-request/login | |
FedEx Freight East | FXFE | (866) 393-4585 | ||
Old Dominion Freight | ODFL | (800) 235-5569 | https://www.odfl.com/us/en/tools/pickup-shipment/freight-pickup-request.html | |
Saia Motor Freight Line | SAIA | (800) 765-7242 | ||
TForce Freight | OVNT | (800) 333-7400 | No direct email. Use their website instead to contact customer service. | |
UPS Freight | -- | -- | -- | |
Ward Trucking | WARD | (800) 458-3625 x71304 | ||
White Arrow | For LTL: WARP For FTL: WARW | -- | -- | |
XPO | CNWY | (800) 755-2728 | Search service centers by zip code: https://ext-web.ltl-xpo.com/public-app/tools/service-center-locator |
Find support
Follow these steps to contact Seller Support. For LTL shipments, have your load ID and pickup ID numbers ready — we’ll ask for these numbers so we can quickly connect with your carrier and help resolve the issue.
- Go to Support on Seller Help.
- Select Walmart Fulfillment Service (WFS) Program > WFS Inbound Order & Shipping > Preferred Carrier Program.
- Select the Open a Case via Email tile.
- Complete the form to open a case for Seller Support.
If you have ideas or suggestions for the Preferred Carrier Program, including current features or future enhancements, email [email protected].
This email address is intended only to collect ideas. If you need assistance with your account, follow the steps in the Find Support section above.