You can request help from Seller Support through Seller Center by navigating here or via Seller Help. To learn how to contact Seller Support through Seller Help, review this guide.  

Yes. Walmart Marketplace sellers have access to Walmart Fulfillment Services (WFS) for help with end-to-end fulfillment services. For more information, see Walmart Fulfillment Services.

The support chat is available on Seller Help after you've logged in to your account.

Phishing is a form of fraud where bad actors send legitimate-looking scam emails designed to gather personal or financial information from the recipient. A phishing email could look like a real email from Walmart—and even include Walmart’s logo, domain or lingo—but still be unsafe. For this reason, we advise you to be cautious when opening emails claiming to be from Walmart or any other company you do business with.

Follow these best practices to protect yourself from email scams:

• 
  Hover over every link before clicking it, so you can preview the URL. Verified URLs from Walmart Marketplace will appear as:
  seller.walmart.com
  or
  marketplacelearn.walmart.com
  .
  
• 
  Look for typos, misspelled words and poor grammar, any language that seems unpolished or unprofessional.
  
• 
  Consider the context of the email. Is it prompting you to finish a process you never started, such as completing a form or entering a contest? Is it trying to scare you or create a sense of urgency? If so, it could be a phishing attempt.
  
  

If you suspect you’ve been the victim of phishing attack, here’s what to do:

• Don’t click on links or download attachments. 

• If you received a suspicious email in Seller Center, mark the message as spam. 

• If you received a suspicious email outside of Seller Center, send the email as an attachment to [email protected]. Don’t copy and paste, forward the email or modify the subject line. 

• Reset your Seller Center password immediately. If you have admin access to Seller Center, enable 2-Step Verification.

• Review your Seller Center user list frequently. If you're an admin user, you can modify the access level of users on your account.  

• Finally, to prevent future encounters, consider activating antivirus software on your device. 

If you applied to become a Walmart seller and your application was denied, you can appeal the decision by creating a case with Partner Support. Navigate to Support and select "Password or Other Access Issue" > "Appeal Application Decision" and provide the information requested in the form.

Our team will review your case and contact you if they have additional questions and with a final decision. Submitting an appeal does not guarantee that Walmart will approve your application. If you have appealed your initial application decision made by Walmart, the resolution reached in the appeal will be final.

For a full list of the Walmart Marketplace Referral Fee Schedule for Contract Categories, see Referral Fee Schedule for Contract Categories.

• You must be listed as an admin on your Seller Center account to reset a password. If you can log into Seller Center, select your name in the top right corner of the page, then choose My Profile.

• To reset a password for a non-admin, log into Seller Center and choose the settings button in the top navigation bar. Select User Management. Choose the ellipsis button next to the user’s role. If you select reset password, the user will receive an email with a link to reset their password.

If you are unable to log into Seller Center, navigate to seller.walmart.com and select the Forgot your Password? button.

You can manage your contact information in Seller Center. Select the settings button in the top navigation bar and choose Manage Contacts. Changes to certain business information will trigger a reverification, such as changes to your business tax ID, business name or address.

Seller Support Chat can help guide you through common issues you may encounter on Walmart Marketplace including unpublished items, feed statuses, order notifications, item setup errors and more. When interacting with the support chat, you’ll be prompted to choose the most relevant category and subcategory for your issue.  

If your issue is something different than the solutions presented, you can type the issue in your own words. Use simple and direct statements when interacting with the support chat. Avoid using single terms, or only providing a feed ID or item ID. For example, we suggest using phrases like: "my item is unpublished" or "I need to update my shelving path." 

Yes. Walmart works with the leading solution providers, who offer top-notch support and a wide range of eCommerce services, including item setup, inventory, order fulfillment, pricing and more.

While some solution providers offer full-service integration, others only provide specific functions. Each integration is tailored to your specific needs, so you should reach out to the solution provider directly to gather information on costs, features and capabilities.

Seller Center is where you will manage your Walmart Marketplace account. After onboarding, you can use Seller Center to upload your product catalog, choose a fulfillment method and add inventory. Seller Center also includes tools and resources for catalog and order management, analytics and more.

Yes. If you want to use Walmart's Rest APIs to manage your business in any way, you need a Client ID and a Client Secret to access the APIs. These API credentials can be generated in the Developer Portal. You will also need your credentials to generate a token for every API call.