Please wait 10 days past the delivery date before opening a claim for a package lost in transit. In the meantime, check that the tracking number and customer address are correct.

Note that orders marked as delivered by the carrier don't qualify for reimbursement.

Learn more here.

• The Settlement Report shows all WFS fees incurred in a specific time period. For most WFS transactions, you'll find that this report delivers the most granular view of fulfillment, Prep Services, transportation and other fees.
• The Inbound Transportation Report shows fees for the Walmart Preferred Carrier program by shipment, including reasons for each charge and billable weight. 
• The Storage Report shares the storage fees for each item based on dimensions, time stored and units on hand. It helps you better understand how much it costs to store inventory at Walmart fulfillment centers. 
• The Marketplace and WFS Report outlines all debits and credits during the payment period, such as shipping charges and referral fee rates. You should review this report each payment cycle to verify that all transactions were processed as expected.

The item may have been delivered, but it usually takes at least 7 days to receive and restock a return. You can find a more detailed report in the Customer Returns Report in Seller Center. 

Please note that unsellable items can’t be restocked and may be disposed of or returned to you depending on your preferences. Unsellable items that are deemed Walmart at fault for the return reason will not be restocked or returned, regardless of your returns preference.

If you receive an item other than the one you sold, you should proceed with opening a Support case. Make sure to include clear images of the following: 

• Package received and the tracking label. 
• Product received showing the order ID. 
• Pack list showing the cart ID.  

Create a case by navigating to the impacted shipment from the Shipping plans page in Seller Center. Select Investigate shipment from the Track items tab. You’ll be asked to fill in your claim information and upload supporting documents. If the button is gray, you are not within the permitted timeframe to investigate a shipment. You may request an inventory investigation between 10 and 50 days after the inventory was delivered to the fulfillment center.

Once your case is assigned, one of our Support specialists will respond and work with you on a resolution.
 

Please remember: If you're using your own carrier, you're responsible for any goods lost in transit to fulfillment centers and must manage all carrier claims. 

We'll investigate your claim and provide resolution within 10 calendar days from the date that the three required documents are provided.

We are not able to provide internal images regarding remeasurements or facility operations.

Reimbursement claims will be granted only after reasonable reconciliation efforts have occurred. If the dispute investigation concludes that inventory was lost or misplaced while in possession of WFS, we’ll issue a reimbursement for the estimated proceeds of the sale, based on the average sales price of the item.

You’ll receive the reimbursement during the next payment cycle. You can identify reimbursements in the Settlement report by the Transaction Type (Refund) and the Reason Code, which will vary depending on the reason for reimbursement.

If the WFS dispute investigation does not find conclusive evidence that WFS is responsible for the loss or mishandling of product, dispute reimbursements won’t be provided. Walmart and WFS will make the final determination in its sole discretion as to the dispute investigation and its results. You may appeal a decision one time. Multiple appeals may result in suspension of your account.

The WFS item conversion report suggests how to prioritize converting seller-fulfilled items to WFS based on your WFS GMV potential. 

The GMV penetration report gives a 12-week view of your WFS Gross Merchandise Value (GMV) divided by your total GMV for all Marketplace items. 

You can learn more about these reports in this guide. 

Your account balance is a running total of Walmart.com sales and any fees for Walmart services, including Walmart Multichannel Solutions. Learn more about Multichannel Solutions fees .

Check that the tracking number for your shipment is correct. Without that information, our status updates may be delayed from the carrier.

Visit your Removal Orders at any time in Seller Center. Select the overflow menu (“...” symbol) in the far right corner of the table and select Track removal order to view order details. 

You can change or cancel a removal order until its status is “Acknowledged” by contacting Seller Support directly. 

If you see a “Shipment issue” status next to items you’re trying to remove, create a case to work directly with Seller Support. 

Tip: Include your removal order ID with your initial case request for the quickest response. 

There are currently no minimums or limitations on the amount of product you can send to a fulfillment center.

The storage fee is the cost of storing your items at a Walmart fulfillment center. It's based on the volume of the product being stored and the length of time. You can track how long your items have been at fulfillment centers with the Inventory Health Report. 

View the current WFS Fees. 

An item is considered standard when it meets these criteria: 

• Unit weight is less than or equal to 150 lb. 

• Longest side is less than or equal to 108 inches. 

• Longest side + girth* is less than or equal to 165 inches. 

*Girth = 2*(width + height in inches) 

If your item exceeds any of these criteria, it’s considered a big and bulky item and must be shipped by freight. The big and bulky fulfillment fee will apply. 

View the current WFS Fees. 

The return shipping fee is based on shipping weight. Additional fees also apply for apparel, hazardous materials and oversize items.  View the current WFS Fees.

To avoid paying for return shipping, you can add a Keep It Rule for unwanted returns, which now allows customers to keep their items and receive a refund when they initiate returns online or in Walmart stores. 

Customers have 90 days to return most items, besides those that are listed in the Walmart Return Policy provided to customers. For example, items such as prescription contacts or electronics may have a shorter return window. 

If you chose expedited shipping, you’ll normally see the tracking number within 1 business day of creating the order. If you chose standard shipping, you’ll normally see it within 2 business days.

Learn more here.

No, you must send inventory to your assigned facility in Seller Center. We’ll pick compatible WFS facilities based on your ship-from address. If any of your items within a shipment has special handling requirements, such as hazardous materials, we may assign a different facility that can safely store them. 

For sortable items, we choose the final destinations based on the inventory on hand, on order and geography-based demand. You can either pay for distribution through Inventory Transfer Service or ship items to multiple facilities on your own. 

Please remember that you’re required to send your inventory to multiple WFS fulfillment centers so that it’s strategically placed close to customers. This lets us offer speedy delivery to shoppers across the U.S and improves your next-day and weekend delivery coverage.

We require additional information to safely store and handle your WFS items. After you submit an item, the Walmart compliance team will review the information before approving the item. This process allows us to comply with safety and regulatory requirements to properly store, handle, transport and dispose of potentially hazardous materials. Failure to comply with these requirements poses significant safety and regulatory risks.

Dangerous goods and hazardous material (hazmat) items cannot be shipped through a Walmart preferred carrier. If you’re shipping these items, you’ll need to send your shipments using your own carrier. View WFS hazardous materials overview to check what items are considered hazardous and WFS prohibited products policy for what may be prohibited.

For parcel shipments:

• Up to 999 master cases

• Up to 150 lb per case

• Up to 108" in length and up to 165" in length plus girth (Girth is 2x width + 2x height.)  

For less than truckload (LTL):  

• Up to 12 unstacked pallets or 24 stacked pallets

• Up to 22,000 lb. total

For full truckload (FTL):  

• Up to 26 unstacked pallets or 52 stacked pallets

• Up to 45,000 lb. total

For all requirements, go to Walmart Preferred Carrier: Overview.

Items that you or our system identify as a potential hazardous material will be put on hold until they're reviewed by the Walmart compliance team. This can take up to 3 business days. You can track the status and fix errors on the Pending Review page.  

Yes. Each time you create a shipping plan, you can choose to use either a Walmart preferred carrier or your own carrier.

Yes. When you send inventory, you'll enter the following information: 

• Your manufacturer’s or supplier’s ship-from address 

• Number of cases or pallets

• Weight and dimensions of each case or pallet 

• Contact details for LTL or FTL pickup 

After you print the labels and bill of lading, you can send them to your manufacturer or supplier. The Walmart preferred carrier will then pick up from the manufacturer or supplier’s address.