Each Keep It Rule is defined by the product Department, Item price limit and Return Order limit. The Item price limit is the dollar amount up to which a customer will be able to keep an item. The Return Order limit is the dollar amount of the total order up to which a customer can keep multiple items from the Department.    

Each Partial Keep It Rule is defined by the product Department, Return Reason, % Refund Off and Max Amount. % Refund Off is the dollar amount that the customer will be refunded for an item in a specific department and return reason. Max Amount is the dollar amount up to which a customer will be able to keep for that item. 

For both online and in-store returns, the customer will be asked to keep the item. If the customer doesn’t want to keep the item or if Walmart determines the specific customer transaction is ineligible for the Keep It program, Walmart will have sole discretion to handle the disposal of the item in accordance with Walmart’s procedures, including but not limited to sale, refurbishment, liquidation, donation, recycling or destruction. Walmart may keep all proceeds of any inventory that it disposes of or to which title transfers including returned, damaged, or abandoned items.   

If a customer returns a Walmart-fulfilled item in a Walmart store without initiating the return online first, Keep It Rules don’t apply. For more information on Walmart Fulfillment Services (WFS) returns, visit here.   

When a customer requests a return, you’re prohibited from negotiating alternative solutions, unless explicitly authorized through Walmart's Partial Keep It Rules or other pre-approved resolutions. If you’d like to offer a customer the option to keep an item at a discounted price, you must set the discount threshold using the designated Partial Keep It Rules before the time of purchase.