Why choose Multichannel Solutions?

Multichannel Solutions is ideal if you find yourself juggling customer orders across multiple eCommerce sites. Here are just some of the benefits:

• Fulfill on and beyond Walmart.com by offering customers fast, reliable shipping — wherever they shop.
• Save on cost with competitively priced storage and fulfillment, including order-level discounts.
• Choose between expedited (2 business day) and standard (3–5 business day) shipping.
• Tap into new sales channels with unbranded packaging and returns management.
• Streamline inventory by maintaining 1 pool to fulfill all orders.
• Automate customer orders with API integrations and solution providers.

Supported sales channels

We support any sales channel. Just make sure that customer orders and returns comply with the terms of service you’ve agreed to on the original eCommerce site. Our shipping speed and packaging should also be appropriate to the sales channel.

You have complete flexibility over which sales channels are fulfilled. By default, items are listed on Walmart.com, but you’re welcome to sell exclusively on off-Walmart channels.

Packaging & shipping speeds

We ship multichannel orders in unbranded poly bags or brown boxes with plain tape and dunnage. Choose what’s right for your sales channels with expedited (2 business day) or standard (3–5 business day) shipping.* 

_{*Shipping speeds are not guaranteed during peak (October 1–December 31), sales events and other circumstances.} 

Eligibility

Before you get started, there are a few criteria:

• You must be a WFS seller. If you’re already on Walmart Marketplace, you just need to add a few more details on the WFS page of Seller Center.
• You must have a billing method on file for WFS fees.

• Items must meet the product requirements for WFS. 

• Multi-box items are currently not eligible.

At this time, only certain facilities can accept multichannel inventory. You must be able to ship to one of these assigned facilities: 

• California – LAX1
• California – LAX2n
• California – SMF1
• Florida – MCO1
• Georgia – ATL1
• Georgia – ATL2n
• Georgia – ATL3
• Illinois - ORD1
• Indiana – IND3
• Kansas – MCI1n
• Kansas – MCI1s
• Kentucky – KY1
• Mississippi – MEM1
• New Jersey – NJ3
• Pennsylvania – PHL2
• Pennsylvania – PHL4
• Pennsylvania – PHL5
• Pennsylvania – PHL2n
• Texas – DFW5

Multichannel fees

These fees are effective as of August 21, 2024 and are subject to change. Unique to multichannel, we offer an order-level discount for items with shipping weight under 30 lb. If a customer buys multiple units of the same item in a single order, there’s a lower fulfillment fee.

Pro tip

You can preview fulfillment fees based on shipping speed and shipping weight. Go to the Sales channel page, then select the Estimate fulfillment fees link.

Follow these steps to estimate fulfillment fees for yourself:

1. Choose a shipping speed.

2. Determine your item’s shipping weight. If your item weighs less than 1 lb., use the unit weight to determine the fee. If your item weighs over 1 lb., use the greater of unit weight or dimensional weight. _{Dimensional weight = (length x width x height in inches) / 139}

3. To find the final shipping weight, add 0.25 lb. for packaging materials and round up to the nearest whole ounce or pound.

_{* Shipping speeds are not guaranteed during peak (October 1–December 31), sales events and other circumstances.}

Multichannel storage fees are the same as WFS’ standard storage fees. There are no referral fees for multichannel orders.

Oversize fee

If your item is oversize, an additional fee per unit applies. An item is considered oversize if it meets at least one of the following criteria. (Go to WFS fees for more detail.)

• Longest side greater than 48", including packaging

• Median side greater than 30", including packaging

• Longest side + girth greater than 105", including packaging

Examples

Imagine a customer buys a journal and headphones. Here’s how to calculate the multichannel fulfillment fee:

Expedited shipping 2 units
Journal Final shipping weight: 12 oz. 1-unit fee: $9.75	Headphones Final shipping weight: 2 lb. 1-unit fee: $11.35
Order-level discount: Subtract $5.00 2 units x $2.50
Total fulfillment fee: $16.10 $9.75 + $11.35 – $5.00

Standard shipping 2 units
Journal Final shipping weight: 12 oz. 1-unit fee: $7.75	Headphones Final shipping weight: 2 lb. 1-unit fee: $8.65
Order-level discount: Subtract $5.00 2 units x $2.50
Total fulfillment fee: $11.40 $7.75 + $8.65 – $5.00

How does billing work?

Your account balance is a running total of Walmart.com sales and any fees for Walmart services, including Walmart Multichannel Solutions. View a summary of fees, payments and adjustments on the Payments page of Seller Center. For more detail, download the Settlement Report.

You must add a billing method to use Walmart Multichannel Solutions. This covers fulfillment, storage and return fees. At the end of each settlement cycle, we’ll deduct any fees from your earnings and charge the remaining balance to your billing method.

To add a billing method: 

1. Log into Seller Center and select the gear icon in the page heading. 

2. Choose Billing Services under Financial Settings. 

3. Add a bank account or credit card. Bank accounts will take 2–3 business days to verify. Walmart currently only accepts US-based ACH payments. 

If you don’t see the option to add a credit card, your account must first pass a risk assessment. Contact your Account Manager or Seller Support directly to request complete this process. Here’s some information to keep in mind if you’re interested in using a credit card: 

• The risk assessment typically takes 3–5 business days to complete. 

• Once your account passes the risk assessment and is approved, you’ll see the option to add a credit card on the billing method page. 

• Walmart accepts Visa, Mastercard, American Express, Discover, Japan Credit Bureau (JCB) and China Union Pay. 

• If you’re using a non-US credit card, it must be enabled for international charges. 

If you have any issues adding a billing method, create a Support case.