Return eligibility

For multichannel sales, items can only be returned through mail. In-store returns will not be accepted. Customers can return most items by printing a shipping label and dropping off the package at their local FedEx. 

In general, follow the return window on the original ecommerce site to check if the item is eligible for return. Walmart does not manage replacements or exchanges.

Walmart will not accept returns for certain items, such as hygienic medical equipment and prescription medications. View all restrictions in Marketplace Non-Returnable Product Types.

Fees & refunds

We charge a return processing fee based on shipping weight. This fee covers the shipping cost and handling at the fulfillment center. We’ll charge the billing method on file, and you can view fees in the Payments page of Seller Center.

Since payment happened outside of Walmart, you’re responsible for any customer refunds or store credit. Manage this from the ecommerce site where the customer originally placed the order.

Set return rules

Customize your return rules to choose how we process sellable and unsellable items. You can have items restocked, shipped back to you or disposed of. (Disposal or removal fees may apply.)

If you don’t update the settings, we’ll default to restocking sellable inventory and disposing unsellable inventory. For more detail, view WFS settings: Return rules.

Create a customer return

When a customer contacts you to return items, follow these steps:

1. Log into Seller Center and go to the Multichannel orders page.
2. Search for the customer order.
3. Select the 3 dots and select Create return.
4. Choose the quantity and return reason.
5. Download the return shipping labels and forward them to the customer. (Some returns may be split into multiple shipments.)
6. Ask the customer to print the labels and drop off packages at FedEx.

Once you’ve created a return, you cannot cancel it. However, you’ll only be charged the return processing fee once the carrier scans the shipping label.

Track a return

Once items arrive at a returns center, associates will check the item. If it’s in a sellable condition, we’ll put the item back in inventory. If the item is unsellable, we’ll send it back to you or dispose of it, based on your return rules.

It can take up to 2 weeks to process a return once it’s in transit. You can track the return status by downloading the Customer Returns Report. This report includes the order type, date the item was delivered to the returns center, when it was scanned for receiving and the item condition upon return. To find the tracking number, check the return shipping label.