Getting started
Item setup
Catalog management
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Listing optimization
Order management
Taxes & payments
Policies & standards
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Advertising
Walmart Fulfillment Services (WFS)
WFS basics
Getting started with WFS
WFS item setup
Shipping to WFS
WFS Inventory management
Walmart Cross Border - Imports
Walmart Multichannel Solutions
Multichannel Solutions: Overview
Multichannel Solutions: Set up items
Multichannel Solutions: Add sales channels
Multichannel Solutions: Manage customer orders
Multichannel Solutions: Troubleshooting fulfillment
Multichannel Solutions: Create customer returns
Multichannel Solutions: APIs and solution providers
WFS growth opportunities
WFS policies & standards
WFS programs & services
Troubleshooting
Walmart Seller app
Learn how to automate your business for Walmart Multichannel Solutions. If you have engineering resources, you can integrate with our APIs to automatically create customer orders, view inventory levels and get real-time notifications for fulfillment. Or, you can work with solution providers that are already integrated with our APIs and tailor support to your needs.
Get started
First, you’ll need to create a Walmart catalog and configure settings in Seller Center. Go to Multichannel Solutions: Set up items and Manage sales channels to learn how. Once you’ve onboarded, you can use APIs or solution providers to automate inventory and orders.
API integration
APIs allow your engineering team to seamlessly share data between your system and ours. All documentation is available in Developer Portal-Multichannel Solutions. To get started, generate your credentials.
We can provide consultation for API integration. Select the Help button in the Seller Center menu bar to contact Support. Rather than describing your issue, select Issue categories, then select these links: Walmart Fulfillment Services (WFS) Program > Walmart Multichannel Solutions > API Integration Support, and select Get in touch with us.
API calls for Multichannel Solutions
Some functionality will be through Marketplace and WFS APIs, but Multichannel Solutions also has these unique APIs.
Multichannel API | Function |
Submit customer orders. To specify which ecommerce channel, use the sales channel ID you added during onboarding. | |
Check real-time inventory levels. This allows you to view total inventory levels across all channels, as well as inventory available for each channel by a particular SKU. You can query 300 SKUs at a time.
| |
View the estimated delivery date. Make sure that your chosen shipping speed is appropriate for the promise. | |
Cancel a fulfillment request. In most cases, you can cancel within 1 hour of creating the customer order. If the fulfillment center cancels the order, you’ll get a success message on the API call. | |
Track the fulfillment progress. | |
Create an RMA for a delivered order. You’ll be able to generate a return shipping label. | |
Cancel a previously placed return order. |
To minimize the chance for customer order cancellations due to insufficient inventory or item restrictions, run the Fetch Delivery Promise API before running the Create Customer Order API. This will help validate that the items you want to create the order for can be fulfilled without issue.
Webhook
We also have a webhook that will publish notifications to your endpoint. Whenever the status of an order or return changes from received through delivered, you’ll automatically get a notification. To receive notifications, you’ll need to share your endpoint with WFS and allow up to 1 week for us to configure it on our end.
To enable the webhook, please subscribe to notifications. If you have questions, select the Help button in the Seller Center menu bar to contact Support. Rather than describing your issue, select Issue categories, then select these links: Walmart Fulfillment Services (WFS) Program > Walmart Multichannel Solutions > API Integration Support, and select Get in touch with us.
Solution providers
Whether you’re seeking full-service integration or specialized functions, there’s a solution tailored for your business. Reach out directly to the providers below that are integrated with Multichannel Solutions and WFS. They can streamline your business by managing customer orders, giving real-time visibility into inventory and coordinating restocks.
Once you find a solution provider that fits your needs, simply connect a solution provider from the Apps page in Seller Center to get started. To streamline automation with Multichannel Solutions (MCS), ensure that MCS is set as your default and/or preferred fulfillment option with your solution provider.
Solution Provider | Profile | Website |
| DataCaciques provides all-in-one eCommerce solution for Sellers with a full set of SaaS solutions involving managing your Inventory, Listings, Pricing, Data Analysis, Buyer Message, Warehouse and Order management. | |
| GeekSeller is a multichannel eCommerce platform that provides an easy and affordable solution for all sellers. | |
| G+ is a well-known cross-border eCommerce digital infrastructure service provider in China, focusing on providing full closed-loop eCommerce solutions for cross-border e-commerce sellers. | |
| Rithum™ is known as an influential and trusted commerce network, helping brands, suppliers, and retailers work together to deliver connected e-commerce experiences. | |
| Shenzhen Eccang Technology Ltd. provide multi-platform overseas solutions, integrated cross-border logistics and warehousing management systems, as well as professional knowledge services. |
The information found within this article, and the related hyperlinks, is for general informational purposes only, and is not considered legal advice. This article may contain links to third party content, which Walmart does not warrant, endorse, or assume liability for and your reliance on such content is solely at your own discretion.