What’s new?

We’ve revamped the set of tools you use to create and track shipments to WFS. You can now:

• Choose items, distribution and carrier all in a single workflow. Easily go back to earlier steps, update item quantities or save drafts to finish later. 
• Download case receiving labels before submitting a shipping plan. That way, you can palletize shipments first and still make changes. 
• Create a packing template for each item. By adding units per master case, weight and dimensions once, you can reuse the template in future shipping plans. 
• Find related shipments grouped together on the Shipping Plans page.  
• Quickly track delivery and item receiving without leaving the page. 

Create a shipping plan

A shipping plan tells us what items you’re sending, how you’re sending them and when we can expect them to arrive. You must create a shipping plan before you send your items to a WFS fulfillment center. If not, your inventory will be delayed or rejected during check-in. 

Step 1 – Get started 

Navigate to Shipping Plans in Seller Center and select Create plan. If applicable, choose whether you’re shipping from a US domestic address or international through Walmart Cross Border - Imports. 

Step 2 – Add items 

Search for items in your catalog, or upload a spreadsheet with multiple items at once. Then enter the number of units you're sending and how they're packed.

Step 3 – Choose distribution 

Your plan may be split into multiple shipments to help with next-day and weekend fulfillment. If so, you’ll see an option to distribute inventory yourself or use Inventory Transfer Service.

Step 4 – Select shipping 

Choose the carrier and shipping type, then enter master case or pallet details. Use a Walmart preferred carrier to get discounted rates, reliable pickup and automatic tracking. If you use your own carrier, you’ll need to arrange pickup and delivery yourself. If you have multiple shipments, make sure to complete this step in each tab.

You can also download receiving labels for master cases. This is helpful if you want to palletize the shipment first and then edit the shipping plan.  

Step 5 – Add contact details 

Add a pickup contact and operating hours. This step is optional if you’re using your own carrier or sending parcel. 

Step 6 – Review shipping plan 

Confirm the details for each shipment, then select Create plan.

Prepare shipments 

On the Shipping Plans page, select View plan to manage all tasks for the shipment. This may include: 

• Downloading receiving labels for master cases and pallets 
• Downloading bill of lading 
• Downloading carrier labels if you use your own carrier
• Viewing or rescheduling pickup for Walmart preferred carriers

Also make sure your shipments and items follow our labeling and packing guidelines.

Track shipment status

Track carrier milestones and receiving progress from the Shipping Plans page. Here are the shipment statuses you can expect:

• Processing: Shipment is submitted. Labels and other information will be available soon.
• Action required: Shipment is missing carrier and packing details. Open the dropdown, then select Set up to add.
• Carrier pending: We're assigning a Walmart preferred carrier to the shipment.
• Tracking needed: Add the carrier and tracking number to get delivery updates.
• Awaiting transit: Shipment is at your warehouse and ready for transportation.
• In transit: Shipment is on its way to a Walmart facility.
• Out for delivery: Shipment is arriving at a Walmart facility soon.
• Arrived: Shipment has been delivered to a Walmart facility, but receiving hasn’t started yet.
• Transfer in progress: Shipment arrived at a transfer station. We’re distributing inventory to other locations to unlock next-day and weekend delivery. Track items to view transfer progress.
• Receiving: Items are being inspected and stored. Once items are received, it can take 2 business days for them to become available to sell.
• Issues: Receiving is delayed due to an issue with the shipment.
• Completed: Receiving is done for the shipment.
• Closed: Shipment is closed and no longer eligible for disputes.
• Canceled: Shipment you canceled or that we canceled due to no activity.

Once a shipment’s in Awaiting transit, you can check the tracking history and estimated delivery. Just open the dropdown and select Track for a quick view of the shipment’s progress. 

If you’re using your own carrier, make sure to add the tracking numbers once you get them. This helps us know when to expect the shipment, but also gives you real-time visibility in Seller Center. To add tracking numbers, filter the status by Tracking needed and select Add tracking.  

Track item receiving 

After a shipment has arrived, switch to the Track items tab for a quick view of fill rates. For more details, you can select View progress.

Cancel a shipping plan

You can cancel a shipping plan before it’s picked up by a carrier or arrives at the fulfillment center. If any of the shipments have an In transit status or beyond, you won’t be able to cancel. To optimize your assortment across the WFS network, you can only cancel a shipping plan and not individual shipments.

To cancel a shipping plan, search for the plan or shipment ID on the Shipping Plans page. Then select View plan and look for the Cancel plan option in the top corner.