How does it work?

The tracking info for each Walmart Imports shipment can be accessed via the 3 dots next to that shipment on the International tab of the Shipments page. 

The Tracking tab has two main sections: “Transport plan” and “Tracking.”


“Transport plan” includes specific shipment details like the carrier name, voyage number, and important identification numbers like reference numbers, receiving IDs (this ID created by WFS upon booking creation) and container numbers (this number is painted on your physical shipping container). You’ll also see estimated dates for your shipment’s departure from the port of origin, arrival at port of loading, and delivery to its final destination, aka your assigned fulfillment center. 

“Tracking” has two tabs that will populate as events occur. The first tab, “Track shipment,” gives you insight into where your overall shipment is from origin through the completion of receiving. The second tab, “Track items,” shows you receiving details at the fulfillment center for each item. Items from Imports shipments are checked in and made available to sell within the same timeframe as domestic inbound shipments. 

Multiple containers

If your shipment contains multiple containers, the “Track shipment” tab will only show the events for one container at a time. Use the dropdown menu in the upper right corner of the “Tracking” section to select a different container and see its tracking events. 

Understanding tracking events

The “Track shipment” tracking events are grouped into stages along the horizontal progress bar: 

• Origin logistics 

• Port of loading 

• Ocean transit 

• Port of discharge 

• Destination transit 

• WFS receiving 

The page shows a mix of both physical events (for example, “Departed from port of discharge”) and administrative events (for example, “Import customs documentation submitted”). 

Each shipment’s Tracking tab will show its unique events that are applicable to it. For example, shipments using rail transportation will show additional rail-oriented events under “Destination transit” on the “Track shipment” tab, and shipments including Inventory Transfer Service (ITS) will show transfer progress updates on the “Track items” tab. If a shipment doesn’t include rail transit or ITS, you wouldn’t see those events. 

Exception events

Exception events occur when your shipment encounters a delay or requires additional action (for example, “On hold by import customs” or “Export customs clearance audit failed”). In these cases, you can select the event to view guidance on how to resolve the issue. 

Inventory questions and disputes

We update the Tracking page for each shipment as soon as we get new information from our transportation partners and fulfillment center teams. If you have a question about your inventory, be sure to check the “Track items” tab and any included links (like “View transfer progress” for shipments including ITS) before opening a dispute claim with Seller Support.