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Walmart Fulfillment Services (WFS)
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WFS inventory: Remove items from a fulfillment center
Walmart Cross Border - Imports
Walmart Multichannel Solutions
WFS growth opportunities
WFS policies & standards
WFS programs & services
Troubleshooting
To remove items from a Walmart fulfillment center, go to the Removal Orders page in Seller Center. We can ship the items back to you or dispose of them.Â
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WFS will complete removal orders within 30 calendar days. If 30 days pass and your order is still in progress, follow these steps to contact Support. If your units are stored across multiple Walmart fulfillment centers, we’ll proportionally remove them from each facility.Â
What to expect
For items that have been stored in their original cases, fulfillment centers will make their best attempt to return them to you in the same, original cases. However, items may be removed from their original cases as part of the normal receiving process into the fulfillment center. If so, they may be returned in unbranded or Walmart-branded boxes.Â
You’ll be charged a per-unit fee for items removed. See applicable fees in WFS Fees.Â
WFS will arrange transportation of removal shipments.Â
WFS will ship removals within 30 days of receiving the request.Â
If you have aging or expiring inventory, try offering it on other sales channels instead of removing it. You automatically have access to Walmart Multichannel Solutions as a WFS seller.
Request inventory removal
1. Log into Seller Center and go to Removal Orders under WFS.
2. Select Remove inventory.
3. Select the items you want to remove, then select Next.
Please add multiple items to a single removal order. This will save you time and help us efficiently return items to you. If you don't limit the number of removal orders, we may cancel the orders and contact you to submit a new order with multiple items.
4. Enter how many units you want to remove, then click Next.
5. Choose a removal option from the dropdown.
6. If you’d like inventory shipped back to you, add the shipping address. Use only 5 digits for the ZIP code.
7. If you need to add other items to your removal order, you can edit in the last step before you confirm.
The Available to sell column on the Inventory page will continue to include the units you requested until your removal order is complete.
Full inventory removals
To remove all your inventory from the WFS program, follow these steps to contact Support.
Track a removal order
After you submit a removal order, select Track order status in the alert banner. You can revisit the order on the Removal Orders page at anytime
To see a list of your current removal orders and track their progress:
- Visit the Removal Orders page in Seller Center.
- Select the 3 dots, then Track removal order.
Change or cancel a removal order
You can change or cancel a removal order up until its status becomes Acknowledged. To change or cancel an order, contact Support.
Troubleshoot an issue
If an issue occurs, items in your removal order will show a Shipment issue status and alert:
Follow these steps to contact Seller Support:
- Log into Seller Center and select the Help button in the menu bar.
- Select Contact support.
- Describe your issue, then choose the category that best fits your situation.
- If the suggested guides don't answer your question, select Get in touch with us. In the description, include your removal order ID.
Removal scenarios & expected actions
An item’s available units in Seller Center may increase or decrease after you submit a removal order. This can happen when, for example, additional units are received at a Walmart fulfillment center or a customer submits an order.
If the available units change, we’ll take the following actions when processing your removal order:
Scenario  | If you requested a partial removal… | If you requested a complete removal… |
|---|---|---|
The available units increased after the request | We’ll remove only what you requested | We’ll remove units according to the total quantity available at the time of your request |
The available units decreased after the request | We’ll remove only what you requested | We’ll remove the remaining units |
Fees for removals and disposals
WFS charges an inventory removal fee for each unit that we remove from a WFS facility. This includes shipping items back to you and disposing of them. See the WFS Fees guide for more details.Â
Storage fees
You’ll continue to incur storage fees on the units you requested until your removal order is complete. If your removal order is still in progress after 30 days, please contact Support.
Dispute claims
If there are any shortages or damages in your inventory removal, you must initiate a claim within 60 days of the financial deduction from your account. We won’t investigate disputes for deductions older than 60 days, and financial adjustments won’t be issued. See Opening a Dispute Claim for more details.
For non-delivery of inventory removals, you must initiate a claim within 30 days of financial deduction from your account. We won’t investigate disputes older than 30 days, and financial adjustments won’t be issued.Â