What to expect

• For items that have been stored in their original packaging, fulfillment centers will make their best attempt to return them to you in the same, original packaging. However, items may be removed from their original packaging as part of the normal receiving process into the fulfillment center. If so, they may be returned in unbranded or Walmart-branded boxes. 

• You’ll be charged a per-unit fee for items removed.

• WFS will arrange transportation if inventory is being shipped back to you.

• WFS will generally complete removals within 30 days of receiving the request. 

Fees for removals and disposals

WFS charges an inventory removal fee for each unit that we remove from a WFS facility. This includes shipping items back to you and disposing of them. See the WFS fees guide for the per-unit cost.

You’ll continue to incur storage fees on the units you requested until your removal order is complete. If your removal order is still in progress after 30 days, please contact Support.

Request inventory removal

Step 1 – Get started

Log into Seller Center and go to the Removal Orders page. Select Remove inventory.

Step 2 – Select items and units

Filter by status to find items that are in stock, then choose the items you want to remove. In the next step, you’ll confirm how many units per item to remove.

Step 3 – Choose a removal method

You can choose to have inventory shipped back to you or disposed of. If you choose Ship inventory back to me, you’ll need to add a shipping address and phone number.

Step 4 – Review and submit

Confirm the number of units and method. You won’t be able to edit or cancel the removal order after you submit, so please review closely.

Track a removal order

Go to the Removal Orders page to see how many units have been removed so far. For more detailed tracking, select the 3 dots and choose Track removal order. You’ll see removals by item, as well as the latest status.

To track just inventory that’s shipped back to you, download the Returned to Seller report. This spreadsheet shows the date an item was shipped, the carrier and tracking number.

Troubleshoot an issue

If we run into an issue, you’ll see Shipment issue as the status. Follow these steps to contact Support:

1. Select the Help button in the menu bar.
2. Select Contact support.
3. Describe your issue, then choose the category that best fits your situation.
4. If the suggested guides don't answer your question, select Get in touch with us. In the description, include your removal order ID.

Removal scenarios and expected actions

The Available to sell column on the Inventory page will continue to include the units you requested until your removal order is complete. However, the available units may change after you submit a removal order. For example, customers may submit orders or units that were on the way to Walmart may be received. If the available units change, we’ll take the following actions when processing your removal order:

Submit a dispute

If you have inventory shipped back to you, you can submit a dispute if inventory is damaged, missing or has other issues. Pay careful attention to the dispute timing in the table below. We won’t investigate disputes past these time periods, and financial adjustments won’t be issued if the period has passed.

To help us process your dispute faster, please include relevant documentation like:

• Clear images of the damaged items or packaging
• Impacted GTINs and number of impacted units
• Tracking number of your removal order
• Brief description of the issue (e.g., "damaged item" or "damaged box only")

Once you submit a dispute, our team will review it and determine the appropriate resolution. If the proof is unclear or incomplete, we’ll request additional documentation, and your dispute may be delayed. If the damage occurred during WFS-handled transit, reimbursement may be issued based on the item’s value and applicable fees.