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Shipping & fulfillment
Walmart Fulfillment Services (WFS)
As a Walmart seller, there are a few fulfillment statuses. On the Items page, you'll see:
Seller fulfilled: Items that you manage, pack and ship to customers.
Walmart fulfilled (WFS): Items that Walmart stores, picks, packs and ships to customers on your behalf.
Seller fulfilled (WFS eligible): Items that can be fulfilled by either you or Walmart. These items aren't currently fulfilled by Walmart, but will be eligible once there's inventory at a fulfillment center.
We’ll prioritize your WFS inventory* to fulfill orders, then switch to any remaining inventory you have outside of WFS once that inventory sells out. At that time you are responsible for fulfilling any customer orders received. If you have items you don’t want to fulfill customer orders for yourself, please set your seller-fulfilled inventory for those items to 0.
Failing to acknowledge and ship seller-fulfilled orders, or canceling them too often will lower your performance metrics. Your Marketplace account may be suspended or terminated if you don’t meet the Seller Performance Standards.
3 ways to prevent a fulfillment switch
The most important thing you can do is keep inventory levels – for seller-fulfilled and Walmart-fulfilled — accurate in Seller Center.
Check inventory for seller-fulfilled items
While your items are on the way to WFS, make sure your seller-fulfilled inventory is regularly updated. You may get customer orders that you’ll need to fulfill in the meantime. If you don’t have any units for a seller-fulfilled item, set your inventory to 0. This will show it as out-of-stock on Walmart.com so customers can’t place orders.
Keep WFS inventory in stock
Regularly check the Inventory page for Walmart-fulfilled items. You can filter your catalog by at-risk and out-of-stock items. To restock items, create an inbound order and ship inventory to a fulfillment center.
Review customer orders
See the Orders page for unshipped customer orders. Use the Fulfilled by filter to find any unexpected, seller-fulfilled orders.