Getting started
Item setup
Catalog management
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Listing optimization
Order management
Taxes & payments
Policies & standards
Growth opportunities
Advertising
Walmart Fulfillment Services (WFS)
WFS basics
Getting started with WFS
WFS item setup
Shipping to WFS
WFS Inventory management
Walmart Cross Border - Imports
Walmart Multichannel Solutions
WFS growth opportunities
WFS policies & standards
WFS programs & services
Troubleshooting
Troubleshoot item feed errors
Troubleshoot WFS inbound order issues
Troubleshoot WFS receiving issues: Open a dispute claim
Troubleshoot Walmart-fulfilled orders switching to seller-fulfilled
Troubleshoot rejected or returned WFS inventory
WFS returns overview
Approved Solution Provider support
You might have issues submitting an inbound order due to incorrect information or a system error. Here are common errors and ways to resolve them.
Error messages and action itemsÂ
Error message | Next steps |
---|---|
Expected Delivery Date should be of future and not the past | Reset the expected delivery date so it's set in the future. |
expectedDeliveryDate cannot be null/empty | Enter an expected delivery date. |
itemQty should be product of innerPack Qty and vendorPackQty | The item quantity must equal the product of the vendor pack and inner pack quantities. |
postalCode cannot be null/empty | Enter a zip code. |
Shipment Plan is already created for this inbound order | This inbound order ID already exists. Enter a new one. |
innerPackQty should be great then zero | Enter an inner pack quantity greater than 0. |
vendorPackQty should be great then zero | Enter a vendor pack quantity greater than 0. |
sellerId and inboundOrderId is mandatory | Row 1 with Inbound Order ID is missing. If it was deleted, add it back or download a new template. |
addressLine1 is invalid .enter valid addressLine1 String in english language characters | Address must be in English. |
Error parsing json input | The template is missing required rows or columns. If they were deleted, add them back or download a new template. |
Items Dimensions are not suitable for creating po for sku | Item dimensions aren't eligible for Walmart-fulfilled. Check the dimensions. |
itemQty should be great then zero | Enter an item quantity greater than 0. |
OrderItem in create Shipment request is repeated more than once | Make sure items are only entered once. |
productType is invalid | Product type ID must be GTIN, UPC, or EAN. |
productId with productType GTIN should be 14 digit | GTIN must be 14 digits. If your GTIN is correct but shorter than 14 digits, add zeros in front. |
Product ID with Product Type UPC should be 12 digit | UPC must be 12 digits. |
Item is not WFS Eligible for sku | The following items are prohibited. See our Prohibited Products Policy or select the Help button in the Seller Center menu bar to contact Support. |
Products in the same Inbound Order template cannot have different Expected Delivery Date. | All items must have the same expected delivery date. |
inboundOrderId is invalid .enter valid inboundOrderId String in english language and without '?','/','|','\','+','#' characters | Inbound Order ID is invalid. Use only English letters, numbers, or these special characters: -, _Â |
Item information is not present for sku, Please set it up as Walmart Fulfilled item in the Seller Center. | We couldn't verify the item information. Make sure it's set to Walmart-fulfilled. |
itemDesc length cannot be greater than 450 chars | Item description must be shorter than 450 characters. |
itemDesc cannot be null/empty | Enter an item description. |
addressLine1 cannot be null/empty | Enter an address. |
countryCode cannot be null/empty | Enter a country code. |
stateCode code cannot be more then 10 chars | State code must be 2 letters only. |
city is invalid .enter valid city String in english language characters | City must be in English. |
postalCode is invalid .enter valid postalCode | Zip code is invalid. Check for errors and try again. |
number of items should be more then one and less then five thousand | Check that you've added at least 1 item and no more than 5,000. |
If you submitted an inbound order template, our system will automatically check it and create an error report that will appear in a pop-up window. Select Download errors to download the error report. Make corrections and then resubmit the template.
