How to schedule

For LTL and FTL shipments, carriers will need to schedule a delivery appointment at your assigned fulfillment center. If it’s a drop shipment, you may send floor loads. For live unloads, product must be palletized. Appointments aren’t required for small-parcel deliveries. For a list of Walmart fulfillment centers, log into Seller Help and see the Shipment Routing Overview.

LTL and FTL shipments

Appointments are required for LTL and FTL shipments through Walmart’s Scheduler 2.0. Carriers must have a Retail Link account to use this service. If they don’t have access, they should email WFS-Scheduler-Access@wal-mart.com with this format:

The information must be for the person using the Scheduler 2.0 account to schedule. For more on how to get access and schedule a delivery, see the Scheduler 2.0 Carrier Guide. 

If the you or the carrier can’t make or no longer need the scheduled appointment, use Scheduler 2.0 to cancel at least 24 hours before the appointment time. If you don’t reschedule or cancel within the 24-hour window, you may be charged a penalty fee, as outlined in the WFS Fees article. 

Parcel shipments

We don’t require an appointment for small parcel deliveries, regardless of whether you’re using the Walmart Preferred Carrier Program or your own small parcel carrier.

• We recommend you add tracking numbers in the Shipments page. Find the shipment, then select the 3 dots and choose the Track shipment option.
• Parcel guidelines:
  • Maximum size: 108" in length and 165" in length plus girth (girth = 2x width + 2x height)
  • Maximum weight: 150 lb.
  • Some items, such as mattress pads, may be rolled up for transit. For cylinders and tubes, use diameter instead of length or width to measure size. However, note that the fulfillment center will over-box these items in order to ship them without damages. We’ll use the over-box size to calculate storage fees. 
• If small parcels do not meet the above requirements, shipments must be delivered as LTL.