How to schedule delivery

A delivery appointment is required for all LTL and FTL shipments. A delivery appointment is not needed for parcel shipments.

LTL and FTL shipments

For LTL and FTL shipments, the carrier must schedule a delivery through Walmart’s Scheduler 2.0. Carriers must have a Retail Link account to use this service. If they don’t have access, they should complete this form to request access. The information must be for the person who will be using the account to schedule. For more on how to get access and schedule a delivery, go to the Scheduler 2.0 Carrier Guide. 

If you or the carrier can’t make or no longer need the scheduled appointment, use Scheduler 2.0 to cancel at least 24 hours before the appointment time. If you don’t reschedule or cancel within the 24-hour window, you may be charged a penalty fee.

LTL and FTL shipments that are live unloads must also arrive as pallets. Go to WFS shipping plans: Pallet requirements to learn more.

Parcel shipments

We don’t require an appointment for small parcel deliveries, regardless of whether you’re using the Walmart Preferred Carrier Program or your own small parcel carrier. These are the limits for parcel:

• Maximum size: 108" in length and 165" in length plus girth (girth = 2x width + 2x height)
• Maximum weight: 150 lb.
• Some items, such as mattress pads, may be rolled up for transit. For cylinders and tubes, use diameter instead of length or width to measure size. However, note that the fulfillment center will over-box these items in order to ship them without damages. We’ll use the over-box size to calculate storage fees. 

If the shipment does not meet these requirements, you must ship as LTL or FTL instead.