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Guide
WFS inbound orders: Prepare and pack shipments
Last updated on Jul 16, 2024
Reading time: 13 min
Overview

Refer to this guide to correctly prepare, pack and label a shipment. Any product that doesn’t meet the associated packaging and labeling requirements may be rejected by Walmart and returned at your expense. You may also be responsible for paying handling charges, which will be determined on an individual basis. (See applicable fees in the WFS Fees article.)

Preparing to ship 

Once you’ve finished selecting your assortment and set up your items, you’re ready to create an inbound order to send your inventory to WFS. Your inbound order specifies the items and quantities you want to send to WFS and when you plan to ship. 
You must create an inbound order in Seller Center before you send your items to a WFS fulfillment center. If not, your inventory will be delayed during check-in or rejected.  
Once you have your inbound order, you’ll need to label, prepare, and package your inventory for our fulfillment centers. Each product you send requires a barcode label, which you can print directly from Seller Center. Each carton and pallet also requires a shipping label with an inbound order number so that our fulfillment center can receive the shipment.

Following WFS packaging guidelines makes it easier for our associates to quickly receive your items and makes your inventory immediately ready to sell. If you have questions, contact Seller Support.

Product packaging guidelines

  • All products must be protected in a sealed or closed container, ready for sale. 

  • All required hazard warnings must be clearly visible and apparent on all poly bags used. 

  • All perishable goods must contain visible expiration or best by dates on sellable unit packaging.

  • Items must be prepared to ship as-is, without being over-boxed if any of the following is true:  

    • Item does not fit in a 25” x 20” x 14” box.

    • Weighs 30 lb. or more.

    • Has volume of 3.25 cubic feet or more.

  • Palletize heavy items like small appliances, etc. 

  • Package sets together, like cosmetics, cookware, etc. 

  • Balls must be inflated. 

  • Packaging inserts and other forms of marketing materials are acceptable if they don’t advertise competing services.

Sharp items 

These are any items that have a sharp or pointed edge such that, when exposed, the edge would present a safety hazard to associates, carriers or customers receiving or unpacking the item.

  • Sharp items must be packaged so that during the process of order fulfillment (i.e., receipt, stocking, shipment preparation and transit to the customer), the sharp or pointed edge won’t become exposed.

  • Outer boxes with sharp items inside should be labeled accordingly. 

Poly bagged units 

Poly bags with a 5-inch opening or larger must have a suffocation warning, either printed on the bag or attached as a label. 

  • The warning should be printed or placed in a visible location and in a legible font size for the size of the bag. 

  • The thickness of the bag must be at least 1.5 mm. 

  • The poly bag must be completely sealed. 

  • The poly bag must have a UPC barcode scannable through the bag or on the outside of the bag.  

Expiration dates 

  • All perishable items must have an expiration or “best by” date. Walmart considers any product with a shelf life, or that loses effectiveness with time, to be perishable, even if an expiration date is not indicated on the manufacturer packaging. Perishable items include, but are not limited to, the following:

    • Any product that has an expiration date printed on the product or its packaging 

    • Consumable products such as snacks, tea leaves, and nutritional supplements, whether for human or animal consumption 

    • Topical products that are intended for human or animal use, such as skin creams, soaps, shampoos, hair sprays, and cosmetics 

    • Cleaning products such as wipes, cleaning sprays and solutions, and detergents 

    • Products that include components that can expire, such as a coffee machine that is sold bundled with coffee 

  • Expiration or “best by” dates must be displayed in the format MM-DD-YYYY. If you don’t know the exact date, use the first day of the expiration month.

  • For perishable items contained in packaging that requires additional prep, such as glass jars or bottles, make sure the expiration date is visible when it’s received by the fulfillment center.

  • WFS cannot accept perishable items requiring temperature control. (For example, ice cream that needs to be kept in a freezer.)

  • To ensure customers receive items with a long shelf life, we reject perishable items that do not have an expiration date, and reject or remove inventory that’s about to expire or is approaching its “best by” date:

    Perishable items

    Won’t be received if expiration or "best by" is within . . .  

    Will be removed from inventory if expiration or "best by" is within . . . 

    e.g., food, health and beauty, pet supplements, etc.

    60 days 

    30 days   

  • Items denied for receiving or removed from inventory due to date will be returned or disposed of at your expense (See applicable fees in the WFS Fees guide of Seller Help): 

Sold as set

Items that are sold as a set (excluding multi-box units) must be identified on their packaging. Units should contain a label clearly stating the item should be received and sold as a single unit (i.e., “Sold as set”). 

Not permitted: Separate units within a set. Permitted: Units clearly labeled as a set and sealed so they can’t be separated. 

Loose items 

Each unit must be contained within a single, secure package (excluding multi-box units).

  • WFS won’t accept units that require assembly of multiple pieces by associates.

  • Units that aren’t contained in secure packaging, like loose sleeves or pouches, must be bagged or secured with a non-adhesive band or removable tape.  

Valuables 

Items like sunglasses, jewelry, watches, etc. must be shipped within its case and assembled prior to shipping. Case must be sealed with tamper-evident security seal. Generally, these items should be in a sealed box or poly bag. Item outer packaging must have UPC and be individually packaged in a sealed, tamper-proof box. 

Packaging guidelines for order fulfillment

Packaging for WFS items must reasonably protect the item from damage during shipping and keep the item contained within its packaging throughout transit. You can test your own packaging or send it out for testing at a testing facility.

Walmart may test an item’s packaging at any time. Items that do not meet packaging requirements or exhibit a high damage rate may be rejected by Walmart. If an item is damaged when we test it due to insufficient packaging, your inventory will be adjusted for the damaged unit without compensation. You’ll be contacted to coordinate prep services, return or disposal of remaining inventory at your expense (see applicable fees in the WFS Fees guide).

Liquids and powders 

Liquids (i.e., items that are or contain liquids, pastes, gels and creams) must be packaged so that in the normal course of order fulfillment (i.e., receipt, stocking, shipment preparation and transit to the customer), the item does not leak. Any items that leak or pose a safety risk may be rejected by WFS and returned at your expense.

Single and multi-unit bundled liquid items in corrugated containers must meet the following criteria: 

  • Item is in a six-sided box.

  • Carton has clear markings indicating which box side is the top. 

  • Item packaging should be tested to confirm that it can withstand normal transit forces.

Fragile 

This applies to any item of delicate material or construction, or any item in need of careful handling to avoid breakage or damage. This includes glass, ceramic, electronic and other breakable items. These items may present a safety hazard to associates, carriers or customers receiving or unpacking the item. Fragile items must be packaged so that in the normal course of the fulfillment process, they won’t be broken, damaged or exposed.  

Packaging requirements: 

  • Items must come in a six-sided rigid box, so the item is not exposed in any way. 

  • We recommend lab testing your fragile items’ packaging to ensure it will withstand transit.  

Batteries 

One of the major risks with the transport of batteries and battery-powered equipment is a short circuit of the battery due to the battery terminals coming into contact with other batteries, metal objects or conductive surfaces. 

Packaged batteries or cells must be separated to prevent short circuits and damage to terminals. They must be packed in strong outer packaging or be contained in equipment that can be stored and prepared safely for shipment. 

  • Permitted packaging materials (rigid packaging): original manufacturer packaging, boxes and clamshell plastics. 

  • Batteries can be shipped with other non-battery items in the master carton if the batteries are properly packaged to avoid contact with other items. A DOT label must be applied outside the carton with a mixed SKUs marker/label. 

  • Multiple types of batteries can be packaged in the same carton if all types of hazmat labels are on the same surface of the carton, not one on each side of the box. All batteries must be separated in such a way as to prevent short circuits and damage to terminals. 

  • If multi-pack batteries are sealed in the original manufacturer packaging, no additional boxing or sealing of batteries is required. If the batteries are repackaged, then sealed boxes or sealed hard, plastic clamshell packaging is required. 

Battery labeling: 

  • Cartons must be marked to meet DOT regulations. Cartons shipped to fulfillment centers that do not comply with DOT regulations must be re-labeled, at your expense, before shipping to customers.  

  • Markings cannot be obstructed or covered by any other labeling. Labels cannot be folded over the edge of the shipping carton. 

In addition, here are weight and piece restrictions per master carton for batteries: 

Item type 

Items 

Lithium-Ion Loose & Lithium-Metal Loose 

Entire shipping carton cannot weigh more than 60 lb. (ground/vessel); 1 per package/per shipment (air) 

Lithium-Ion & Lithium-Metal Packed with Equipment 

Battery weight greater than 11 lb. (ground & vessel) requires additional labels. Battery weight cannot exceed 11 lb. per package (air). 

Lithium-Ion Contained in Equipment 

Battery weight greater than 11 lb. (ground & vessel) requires additional labels. Battery weight cannot exceed 11 lb. per package (air passenger). Battery weight cannot exceed 60 lb. (air cargo). 

Lithium-Metal Contained in Equipment 

If button cell weight (ground and vessel) less than 11 lb., no label required.  If over 11 lb., additional labeling is required. Battery weight cannot exceed 11 lb. per package (air) 

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