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Dispute an incorrect Referral Fee
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If eligible, you may file a dispute if you believe you were charged for an incorrectly categorized Referral Fee (also known as a Commission Fee). Referral Fee disputes must be filed within 90 days of the order settlement date. Disputes filed outside this timeframe will be denied, and that denial will be final.Â
Am I eligible? Â
If it is determined that Walmart is at fault for charging the incorrect Referral Fee, Walmart will approve your dispute request. Walmart will not approve dispute requests resulting from incorrect categorization on your part, during the item setup process. For more generalized guidelines that you must follow when filing a dispute, visit Marketplace Disputes Standards.
File a dispute
Step 1 – Get startedÂ
Navigate to Seller Center and select the Help button in the menu bar to contact Support.
Step 2 – Provide supporting documentationÂ
In your case, you must include the following information:Â
The purchase order numberÂ
The purchase order line numberÂ
The item nameÂ
The existing and proposed Contract CategoryÂ
The Referral Fee percentageÂ
The order settlement dateÂ
The file name of the Payment Details report containing the disputed ordersÂ
An Excel document with the payment report information. Do not attach the entire payment report for the settlement date. Remove all data except the information relevant to your dispute and save it as a new file.Â
Step 3 – Submit caseÂ
Once you’ve provided the required information, submit your case. Disputes are typically resolved within 24-48 hours of receipt. However, if additional information or approval is needed, it could take longer.Â