Eligibility

Walmart approves lag time requests based on whether your item meets one or both of the requirements below: 

• Items requiring customization, printed on-demand, or made to order directly in your facility where lag time doesn’t exceed 5 business days.
• Freight of less than truckload (LTL) items, where lag time doesn’t exceed 10 business days. 

Walmart may reject your request if information is missing, incomplete, or misrepresents your business or the assortment offered on Walmart Marketplace. Lag time requests are rejected for any of the reasons below:

• The item is sourced from third-party vendors after a customer places an order. (E.g., you do not contractually control the third-party vendor’s inventory levels and processing times.) 
• The item cannot ship same- or next-day due to inefficiencies in your fulfillment network.
• The item is on preorder or backorder.

Submit a lag time exemption request

To submit a lag time exemption request, you need to create a case for Seller Support. Here's how:   

Step 1 – Navigate to support

Log in to Marketplace Learn and select Support from the top dashboard.   

Step 2 – Create a case 

From there, select Items and inventory > Request exemption > Lag time exemption request. If you meet the requirements, choose No in the “Did this solve your issue?” area to continue with creating your case.   

Step 3 – Provide additional details 

Provide answers to the open case questions and choose the item category from the Requested Category dropdown menu. You can select more than one category at a time for multiple requests.  

In the description box, please include the following information, as it helps inform Walmart’s decision regarding your request. 

• Why are you requesting an exemption and why are you unable to support same- or next-day shipping in these categories? 
• Do you have inventory in stock in your warehouse for the SKUs that require exemptions? Or do you source from a third-party vendor? 
• Provide up to 3 links as examples of the SKUs for which you are requesting additional lag time (e.g., URL links showing examples of your SKUs UPC barcode).