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Walmart Fulfillment Services (WFS)
The Walmart Restored program is designed to help enrolled sellers offer high-quality refurbished items on Walmart.com. The Restored program includes several available conditions. In this guide, you’ll learn more about the program and the available condition types.
Participation in the Walmart Restored program is by invitation-only and not available to all Marketplace sellers. If you sell refurbished products and are interested in applying to the Walmart Restored program, reach out to your account manager for more information or fill out our interest survey.
How does it work?
Eligibility for the Walmart Restored program is discretionary and determined on your ability to offer refurbished items that meet our product quality requirements outlined in the Additional guidelines section. Additionally, you must have better-than-average seller ratings on Walmart.com and be in good standing with Seller Performance Standards. Walmart will review your account and inventory for adherence to the program requirements prior to approval.
If you receive an invitation and meet the requirements, check out Walmart Restored: How to apply. Once you're approved to enroll in Walmart Restored and agree to the applicable Terms & Conditions, consider reviewing the item setup requirements before choosing an item setup method that best suits your needs.
Additional guidelines
All items in the Walmart Restored Program must be professionally inspected, tested, cleaned and, if necessary, refurbished to their original specifications by the manufacturer or a manufacturer-authorized or other qualifying seller or supplier. You can choose from the following item conditions: Restored: Like New, Restored: Good, Restored: Fair and Restored: Premium. Each condition type has specific condition requirements for eligible product categories that you must adhere to, review Item condition types for more information.
Generally, eligible products should have a battery, wall plugs or an electronic component. Eligible product categories are available to choose from during the item setup process. If the category isn’t available for selection during item setup, then the product isn’t eligible to be enrolled in the program. If you need assistance with troubleshooting eligible items or if you have questions, select the Help button in the Seller Center menu bar to contact Support or email Restored@walmart.com.
Product Quality Requirements | Product Quality Requirements |
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Returns
- For each Walmart Restored Product, including Restored: Like New, Restored: Good, Restored: Fair, as outlined in the Program Requirements, you must provide the customer with a refund or replacement within 90 days of the customer receiving the Walmart Restored Product for all returned Walmart Restored Products included as part of the Program.
- For each Walmart Restored: Premium Product, you must provide the customer with a refund or replacement within your stated Standard Walmart Return Policy (30 days) of the customer receiving the Walmart Restored Premium Product, unless the item is otherwise excluded under the 15-day return window for certain electronics. You'll be responsible for all claims under the applicable returns commitment.
Warranty
- For each Walmart Restored Premium Product, as outlined in the Program Requirements, you must provide the customer with a minimum one-year written warranty. Some exclusions apply, including select vacuum cleaners, air purifiers/humidifiers and heaters/fans, where applicable.
- For each Walmart Restored Premium Product, the warranty attribute of the Product listing must include the following warranty availability disclosure (“Warranty Disclosure”): “This product comes with a one-year warranty direct from either Manufacturer(s), a Manufacturer-Authorized or Other Qualifying Seller or Supplier. For more details, visit Walmart Restored: Program overview.” For any updates to this language, including updating the warranty length, contact Restored@Walmart.com.
- By entering into these Terms and Conditions, you are requesting that Walmart.com modify the warranty attribute in your listing for each Walmart Restored Premium Product to include the Warranty Disclosure, and that Walmart.com is doing so at your request and on your behalf. By entering into these Terms and Conditions, you agree that you'll provide a copy of the written warranty (1) to Walmart upon request, and (2) in accordance with the Marketplace Seller Customer Care Requirements Policy, to each user who submits a warranty request via the “Contact seller” feature referenced in the Warranty Disclosure. You understand and agree that you, and not Walmart.com, are responsible for performance of warranty services as well as for the accuracy and truthfulness of all warranty content associated with the Walmart Restored Premium Product as outlined in the Agreement.
- You’re under no obligation to provide a warranty for any Restored products, excluding those designated as Restored Premium products. If you elect to offer a warranty for other Restored products, you must explicitly disclose all pertinent details pertaining to the warranty to the customer. Walmart will enforce the stated terms of any such warranty provided by you.
- In circumstances where Walmart determines it necessary to refund customers due to a failure to honor a warranty, you shall bear responsibility and associated costs. You acknowledge and agree to this liability when offering a warranty on Restored products.