How does it work?

Eligibility for the Walmart Restored program is discretionary and determined on your ability to offer refurbished items that meet our product quality requirements outlined in the Additional Guidelines section. Additionally, you must have better-than-average seller ratings on Walmart.com and be in good standing with Seller Performance Standards. Walmart will review your account and inventory for adherence to the program requirements prior to approval.  

If you receive an invitation and meet the requirements, check out Walmart Restored: How to Apply. Once you are approved to enroll in Walmart Restored and agree to the applicable Terms & Conditions, consider reviewing the  item setup requirements before choosing an item setup method that best suits your needs.   

Additional guidelines

All items in the Walmart Restored Program must be professionally inspected, tested, cleaned and, if necessary, refurbished to their original specifications by the manufacturer or a manufacturer-authorized or other qualifying seller or supplier. You can choose from the following item conditions: Restored: Like New, Restored: Good, Restored: Fair and Restored: Premium. Each condition type has specific condition requirements for eligible product categories that you must adhere to, review Item Condition Types for more information.   

Generally, eligible products should have a battery, wall plugs, or electronic component. Eligible product categories are available to choose from during the item setup process. If the category isn’t available for selection during item setup, then the product isn’t eligible to be enrolled in the program. If you need assistance with troubleshooting eligible items or have questions about item eligibility, create a case for Seller Support or email Restored@walmart.com. 

• Returns 
  For each Walmart Restored Product, including Restored: Like New, Restored: Good, Restored: Fair, as outlined in the Program Requirements, you must provide the customer with a refund or replacement within 90 days of the customer receiving the Walmart Restored Product for all returned Walmart Restored Products included as part of the Program.  
  
  For each Walmart Restored: Premium Product, you must provide the customer with a refund or replacement within your stated Standard Walmart Return Policy (30 days) of the customer receiving the Walmart Restored Premium Product, unless the item is otherwise excluded under the 15-day return window for certain electronics.  You'll be responsible for all claims under the applicable returns commitment. 

• Warranty 
  For each Walmart Restored Premium Product, as outlined in the Program Requirements, you must provide the customer with a minimum one-year written warranty. For each Walmart Restored Premium Product, the warranty attribute of the Product listing must include the following warranty availability disclosure (“Warranty Disclosure”): “This product comes with a minimum one-year warranty provided by the manufacturer or manufacturer-authorized reseller or supplier. Some exclusions apply, including select vacuum cleaners, air purifiers/humidifiers and heaters/fans where applicable. For items sold by third-party sellers, use the Contact seller feature on the seller’s information page to request a copy of the warranty for this item from the seller.” By entering into these Terms and Conditions, you are requesting that Walmart.com modify the warranty attribute in your listing for each Walmart Restored Premium Product to include the Warranty Disclosure, and that Walmart.com is doing so at your request and on your behalf. By entering into these Terms and Conditions, you agree that you'll provide a copy of the written warranty (1) to Walmart upon request, and (2) in accordance with the Marketplace Seller Customer Care Requirements Policy, to each user who submits a warranty request via the “Contact seller” feature referenced in the Warranty Disclosure. You understand and agree that you, and not Walmart.com, are responsible for performance of warranty services as well as for the accuracy and truthfulness of all warranty content associated with the Walmart Restored Premium Product as outlined in the Agreement.