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If you’re a Walmart Marketplace seller experiencing issues with your account and need assistance, you can request help from Seller Support through Seller Center or Seller Help. In this guide, you’ll learn how to open a support case via Seller Help.
Open a support case
You can open a case for password assistance without signing in. For all other issues, you must sign in with your Seller Center credentials to get help.
Step 1 – Sign in
At the top of the Seller Help homepage, select Sign In. After you sign in, choose Seller.
If you are a Solution Provider, you can create cases for issues that arise while managing seller accounts. Simply select the Solution Providers option to view the Support options.
Step 2 – Access support options
On the Seller Help homepage, select Support. Then, choose the category that best describes your issue. After you choose a category, more options will appear. Choose the issue path that best describes your problem.
Step 3 – Create a new case
At the bottom, you’ll be asked “Did this solve your issue?" Choose Yes if you’ve found the answer to your question. If you still need help, choose No to contact Seller Support. Depending on the issue, you may have one or more options to contact Seller Support. Choose the method that works best for you.
Be sure to include detailed documentation of the issues you're experiencing so that the support team can appropriately address your issue. Once you’re done, select Submit Case & Upload Files.
After opening your case, you'll see a confirmation and be redirected to the case details page, where you can see your case number and check for updates. You can manage and view all of your issues by selecting My Cases from the main navigation menu.
All cases are handled in the order that they're received and the Seller Support team strives to resolve your issues as quickly as possible.