Customer orders and returns

When a customer buys a sellable set on Walmart.com, they’ll see that it’ll arrive in multiple boxes at different points in time. During checkout, the customer will see that their item arrives in multiple boxes and get a shipping estimate.

Customers can make partial returns, such as a single chair in a patio set. We’ll refund only the boxes returned and not the whole set. However, at this time, we can’t send replacements for specific parts. If any box in a sellable set is damaged or lost, we’ll ask the customer to send back the entire sellable set for a refund. They can then buy a new set from Walmart.com.

Track sales and inventory

The Inventory page is a catalog of all Walmart-fulfilled items. For multi-box, you’ll see all sellable sets and can even filter by just multi-box items. To view basic details about box GTINs, select the item name. 

To track every unit of a box GTIN, select the 3 dots to open the Inventory Log.

Data tracking

On the Inventory page, you’ll see data at different levels for multi-box items. In general, data related to sales is available for sellable sets, while data related to physical inventory is available for box GTINs. Here’s a snapshot of how data is broken up: 

Some columns in the Inventory page will have additional data for multi-box items. For example, we show how many units of each box GTIN you have available to sell, but also a max available to sell that counts how many units of complete, sellable sets can be sold.

Reports

For in-depth sales and inventory tracking, download these reports: 

• View just multi-box information in Multi-Box Items.
• Track sales for all WFS items, including multi-box, through Orders. Each box has its own line in the spreadsheet. Use the Bundle Item ID column to check which sellable set it belongs to.
• Find in-stock rate and restock recommendations in Inventory Health.
• View net inventory movement in Inventory Reconciliation.