Problem inventory

Problem inventory is any inbound shipment that can’t be received into a fulfillment center. It may be returned to you at your expense if we can’t reach a resolution. Examples include, but are not limited to the following:

• Defective items
• Incomplete item setup
• Items improperly labeled for fulfillment (incorrect or missing PO, missing labels, etc.)
• Unexpected items in shipment
• Items with dimensions that do not meet acceptable criteria (Walmart may ship to other fulfillment centers that can handle these dimensions which will cause delays)
• Items prohibited under the WFS prohibited products policy and Marketplace prohibited products policy
• Expired items or items within 60 days of expiration or best-by date.

Check your inbound shipments carefully. Repeated instances of problem inventory may affect your seller performance or result in a violation of our Retailer Agreement.

To resolve problem inventory:

• Seller Support will attempt to contact you to resolve the problem twice over a 4-day period.
• If a response isn’t received within 5 days, we'll return the inventory to you at your expense. (See applicable fees in the WFS fees guide.) If your contact information and return address aren't updated by the fifth day, this inventory will either be donated or destroyed.
• Tracking details for the returned inventory will be provided to you through a Seller Support case.

Make sure your returns settings for Walmart Fulfilled Items are always updated in your Partner Profile. 

Refused shipments

WFS may refuse shipments under the following circumstances. Refused shipments will be returned to you at your expense. (See applicable fees in the WFS fees guide.)

• Mis-shipments may be rejected at the dock. 
• Shipments that are coded as "damaged" or "defective" may be refused at the dock. We’ll provide pictures and descriptions of the damages and defective products. 
• Shipments without a bill of lading will be refused at the dock.

You may not refuse or return shipments that are returned to you without first contacting WFS. Returned shipments that are refused or returned to WFS without first attempting resolution with WFS may be refused. Any transportation costs incurred to reship to you will be at your expense.

Exit, recall, or liquidation of product

WFS will recall or withdraw all items required to be recalled or withdrawn by law, and may also at its sole discretion remove items that are expired, defective, dangerous, incomplete, infringe upon intellectual property rights, or aren’t in compliance with applicable laws or regulations. Whenever applicable, Seller Support will reach out to you with up to two calls over a four day period to ask what you’d prefer we do with these items. In most cases, your options are:

• WFS will return the items to you at your expense to the returns address listed in your Partner Profile.

• WFS dispose of the product for an additional fee.

Please note that Walmart retains the right to handle inventory in contradiction of the above options when required by law enforcement, regulatory agencies or as deemed necessary by Walmart. If a response isn’t received within five days, the product may be returned to you, destroyed, disposed of by WFS or otherwise handled as Walmart deems appropriate in its sole discretion, and the resulting expenses will be your responsibility. Additional terms may apply to any recalled or withdrawn product.