Marketplace Learn

Notifications

Guides

Getting started

Item setup

Catalog management

Walmart Fulfillment Services (WFS)

Seller Fulfillment Services

Listing optimization

Order management

Taxes & payments

Policies & standards

Account

Performance

Payments

Prohibited products & brands

Product listings

Shipping & fulfillment

Orders & returns

Customer Care Policy

Seller-fulfilled returns policy

Returns Shipping Service (RSS) policy

No haggling policy

Dispute standards

Credit Card Chargeback policy

Troubleshooting

Growth opportunities

Advertising

Walmart Seller appNew

Guide

No haggling policy

Last updated on Dec 11, 2025

Reading time: 1 min

In this guide:

Overview
What is the policy?
Additional guidelines

Overview

For a fair and easy returns experience for our customers, haggling, which is the negotiation of returns and refunds, isn’t allowed. In this guide, you’ll learn more about the policy.

What is the policy?

When a customer requests a return, you’re prohibited from negotiating alternative solutions, unless explicitly authorized through Walmart's Partial Keep It Rules or other pre-approved resolutions. If you’d like to offer a customer the option to keep an item at a discounted price, you must set the discount threshold using the designated Partial Keep It Rules before the time of purchase. If a customer declines the partial refund, you must process a return request.

Notes:

Walmart reserves the right to suspend or terminate sellers who don’t adhere to Partial Keep It Rules and try to haggle with customers.

Additional guidelines

This table outlines haggling policy allowances and restrictions.

Allowed	Prohibited
Addressing customer concerns before a return is initiated by offering solutions aligned with Walmart’s policies, as long as you don’t pressure customers into waiving their right to a return or refund. Processing a partial refund if a Partial Keep It Rule was created before the time of purchase. Engaging with customers to process a returns exemption.	Offering a partial refund in the absence of a Partial Keep It Rule. Offering alternative items as replacements. Offering store credit or other incentives to avoid a return.

Notes:

The third-party information found within this policy and the related hyperlinks is for general informational purposes only and is not considered legal advice. This policy may contain links to third party content, which Walmart does not warrant, endorse or assume liability for and your reliance on such content is solely at your own discretion.