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Troubleshoot Post-Transaction Order Errors: Incorrect orders
Troubleshoot post-transaction order errors: Mispriced items
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Walmart Fulfillment Services (WFS)
Sometimes, post-transaction order errors occur. For example, on rare occasions, mispriced items are sent to a customer. When this happens, you need to know how to troubleshoot the problem so you can correct the error. This guide will show you how.Â
Troubleshoot mispriced items
1. The order has not shipped
What should I do?
If you see a discrepancy in an item price before you ship it to the customer and you’ve verified the list price details are correct, cancel the order and select the Help button in the Seller Center menu bar to contact Support.
2. The order has shipped but not delivered.
What should I do?
Initiate a Stop Shipment request with the carrier. Once you request a Stop Shipment for the order, the carrier will track the package. You’ll receive the item as if it were returned and the customer will be refunded. While the order issue is being resolved, correct the price in Seller Center if you have not done so already.
3. The order has been delivered
What should I do?
If the order has already been delivered, the customer can initiate a return via Walmart.com or Walmart Customer Care.
4. The price is correct
What should I do?
If you’ve verified that your item is correctly priced, select the Help button in the Seller Center menu bar to contact Support. Provide the following information for a quick resolution:
A complete description of the issue and overview of steps you've taken to investigate and resolve the issue.
Order number
Item ID
Customer information
Order status (e.g., Acknowledged, Shipped, Canceled)
Sellers that participate in price matching programs in Seller Center may see differing prices because the system has automatically priced items competitively. For more information, visit Repricer: Overview. Â