Yes. After marking an order as Shipped, you can edit the tracking number for up to 24 hours or until the carrier first touch scan is received in Walmart system, whichever is earlier.

Yes. To enable email notifications for new orders, navigate to your Account page in Seller Center and select Notification Settings. In the Orders section, select the Email checkbox and choose how frequently you’d like to receive notifications.

To print a packing slip or shipping label, navigate to the Orders dashboard. Eligible orders are in the Unshipped tab. Search for your order, select the Purchase order# link and select the Print packing slip button or the Ship items button. 

Customers are advised to wait at least 48 hours from the carrier's delivery scan before reporting a missing order. If a customer contacts you, it’s acceptable to encourage them to wait at least 48 hours. If the order was fulfilled by you, we suggest you reach out to your carrier to inquire about the delivery status. Depending on the situation, you may be eligible to file a dispute.

For more information, visit Troubleshoot lost or undelivered orders.

Walmart regularly screens Marketplace orders for fraud. If a fraudulent order has been sent to your account, you’ll receive a “Fraud – Stop Shipment” email notification. For more information, visit Cancel fraudulent orders.

Yes. Customers can use gift cards to purchase items from Walmart Marketplace. If an item purchased with a gift card is returned, you can still process a refund to the customer.

The refund will be credited back to the gift card. If the customer has discarded the gift card, they can request a replacement card from the gift card company.

It can take about three to five business days for a refund to appear on a customer’s credit or debit card.

If the return was initiated through your own carrier, you’ll need to contact your carrier as Walmart is not responsible for lost or damaged items in transit. If the return was initiated through Walmart’s Returns Shipping Service (RSS) and is below $100, file a claim with FedEx. If the return is above $100, you may be eligible to file a dispute. For more information, visit Dispute standards.

Clear your web browser cache and cookies, and then open Seller Center in a new browser window. If you’re using Google Chrome, open Seller Center in a new Incognito window.

No, Walmart doesn't currently offer pick-up in store for Walmart Marketplace items.

An Order Number is generated for customers when they place an order on Walmart.com. When a customer contacts you, they will most likely be using the Order Number. An order can have multiple items included that were purchased from multiple sellers, and each item could come from a different seller. Walmart will provide you with a Purchase Order Number that displays your portion of the customer’s overall order.

You can issue full and partial refunds from the Adjustments dashboard in Seller Center. For more information, visit Issue adjustments or non-standard refunds in Seller Center.

You can verify if a refund was processed by navigating to the Transactions page in Seller Center and searching for the order. For more information, visit Issue adjustments or non-standard refunds in Seller Center.

Depending on the type of return or refund, you may be eligible to file a dispute. For more information, visit Dispute standards.

Acknowledging orders is an important part of the order fulfillment process, as it confirms your ability to promptly fulfill items. Once you’ve acknowledged an order, you must update your inventory counts to avoid overselling. For more information, visit Acknowledge orders in Seller Center.

When a standard customer return is initiated, Walmart will automatically refund the customer. You can issue a refund as soon as the return is initiated or received at the return center.

Once you’ve confirmed the refund amount, navigate to the Orders dashboard and select Returns. In the Insights section, navigate to Received and select View Returns. Locate the order and select Refund Now to process the return.

If an item is returned to a Walmart location and is not shipped within 12 days of being in-store, the item is considered “Lost-in-store” and you won’t be charged for the refund. If you are charged for the refund, you can file a dispute. For more information, visit Dispute standards.

Verify that you've processed the refund correctly. If the refund was processed on your end, you can ask the customer to confirm with their bank that the refund wasn't received. If it wasn't and 10 business days have passed, then ask the customer to contact Walmart Customer Care to have the refund issue investigated or you can contact your Solution Provider for assistance.