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Walmart Fulfillment Services (WFS)
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Troubleshooting
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As WFS and our customer base continue to grow, we need to continue strategically positioning inventory across our network of fulfillment centers for both operational and business purposes. This sometimes means we will need to move your stored inventory into another WFS fulfillment center(s) for operational or business purposes, per our Retailer Agreement*. This is what we refer to as a Material Transfer Request (MTR). Â
MTR reasons & benefitsÂ
There are several reasons we may need to move your inventory from one fulfillment center into another.Â
Operational  Â
To optimize our operations, we may decide to move inventory for several operational reasons, including (but not limited to):Â
- Opening or closing a fulfillment center (FC)Â
- Improving network efficiency by providing a larger 2-day ground transportation footprint for both customer and seller benefitÂ
BusinessÂ
To best support business needs including meeting anticipated customer demand, we may also decide to move your inventory to:Â
- Unlock faster shipping to customersÂ
- Rebalance the distribution of your inventory across our networkÂ
What to expectÂ
If your inventory is subject to an MTR, here’s what you can expect as this process is completed.Â
Unavailable to sell inventory
Your impacted inventory quantities will be reflected in the Unavailable to sell column on the Inventory page. Unavailable to sell refers to items that are temporarily unavailable for customers to place orders against on Walmart.com. To see how many of your units are impacted by an MTR, select the quantity to view a detailed breakdown.
Identifying and reconciling your impacted inventoryÂ
To see which inventory is being moved during an MTR, download the Inventory Reconciliation Report from the Reports page in Seller Center and use the Transferred to another FC column to identify the quantities of your item being transferred. Use the Received column to identify and inventory being received at the FC. Â
You can also open the inventory logs for the item on your MTR inbound order. You’ll see MTR adjustments that denote the quantity.Â
MTR turnaround time
From picking to receiving completion, you can expect the entire process to take about 14 business days, depending on the distance between the shipment and receiving fulfillment center. During this time, your available-to-sell (ATS) inventory for the impacted items will be temporarily reduced. Your MTR inbound order will show as Complete on the Shipments page once all items are received. However, if it takes more than 30 days from inbound order creation, please reach out to Seller Support for troubleshooting.Â