Marketplace Learn

Notifications

Unread

Recent

Last 15 days

New badge earned

6:32 AM

New badge earned in your post: [Guides]

New event created

9:15 PM

New event created

Guides

Getting started

Item setup

Catalog management

Seller Fulfillment Services

Listing optimization

Order management

Taxes & payments

Policies & standards

Growth opportunities

Advertising

Walmart Fulfillment Services (WFS)

Guide

Ship with Walmart: Shipping insurance

Last updated on Nov 13, 2024

Reading time: 2 min

In this guide:

Overview
How does it work?
Additional guidelines
Frequently asked questions
Helpful resources

Overview

Ship with Walmart offers shipping insurance for packages through EasyPost. You can purchase EasyPost insurance for all your Ship with Walmart label purchases, across all supported carriers. This guide provides a high-level overview of EasyPost’s insurance coverage and how you can purchase the insurance.

Notes

Any insurance coverage purchased for your order is a service purchased directly from EasyPost and not Walmart. EasyPost is responsible, and any claims must be made through EasyPost.

How does it work?

Ship With Walmart insurance provided by EasyPost covers lost, damaged or stolen items up to $5,000. Coverage applies only to packages shipped within the domestic U.S. and starts at 0.33% of an item’s full value. The minimum insurance coverage is $100; any insurance purchased for items with a value below this threshold will be billed at this minimum.

Notes

Insurance coverage is no longer valid after 30 days. If you don’t ship the order and use the label within 30 days, the insurance fee will be automatically credited back to your account.

Additional guidelines

Once you’ve followed the steps outlined in Buy shipping labels in Seller Center to create your shipping label, scroll down to Add ons, located under Other delivery options. Select the box next to Insurance if you’d like to add insurance for this label, then select the Confirm and continue button.

Frequently asked questions

Where can I learn more about what shipping insurance covers?

Where can I file an insurance claim for a package?

All shipping insurance claims must be made directly through EasyPost. Read the full instructions before you file. All claims regarding damage are to be completed within 30 days of creating a shipping label.

To file a claim, you must submit:

A completed EasyPost claim form.
A copy of the original invoice to the customer.

A copy of a customer note stating damage sufficient to substantiate loss or stating the package had failed to be delivered.
Photos displaying the damage to the product and packaging (if applicable).

Helpful resources

Tell us what you think

Shipping & fulfillment policy

Seller Fulfillment Services

In this guide, you’ll learn more about the requirements of the Shipping & Fulfillment Policy, along with additional guidelines. 

Go to guide

Shipping methods: Overview

Seller Fulfillment Services

As a Marketplace seller, you have five shipping method options to ship orders to customers: Value, Standard, TwoDay, OneDay or Freight shipping.

Go to guide

Shipping methods: Parcel shipping carriers

Seller Fulfillment Services

As a Marketplace seller, you’re responsible for choosing a carrier method for delivery of your items, unless you choose to ship with Walmart Fulfillment Services (WFS).

Go to guide

About Walmart.com

Walmart Inc. (NYSE:WMT) helps people around the world save money and live better- anytime and anywhere - in retail stores, online, and through their mobile devices. Each week, approximately 240 million customers and members visit more than 10,500 stores and numerous eCommerce websites in 20 countries. With fiscal year 2023 revenue of $611 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.