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Walmart’s Returns Shipping Service (RSS) is the default label printing option for Marketplace returns and is applied to any item that is returned to a Walmart store. RSS allows you to use special, discounted rates for return shipments of products sold on Walmart.com. Walmart will determine the carrier based on the best rates available.
Your business will be listed as the shipper of record.
What is the policy? Â
Walmart isn’t liable for any loss or damage to a package shipped using RSS. You’re responsible for filing a claim with FedEx or USPS for any package that was lost or damaged during transit to the return center location you provided. RSS packages that are undeliverable or can’t be returned to your return center by FedEx or USPS may be disposed of or destroyed at Walmart’s discretion without notice.
Per the Returns policy, you're responsible for listing a valid and correct return center address. If the address is invalid, your packages may be re-routed to Walmart facilities, and you’ll be responsible for all associated charges. All disputes will be denied. If necessary, Walmart may terminate or suspend your participation in RSS with 30 days prior written notice. If terminated or suspended, you’ll remain responsible for any costs or charges existing or accrued at or prior to the date of suspension or termination.
The third-party information found within this policy and the related hyperlinks is for general informational purposes only and is not considered legal advice. This policy may contain links to third party content, which Walmart does not warrant, endorse, or assume liability for and your reliance on such content is solely at your own discretion.