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Guide

Packaging policy

Last updated on Nov 7, 2024

Reading time: 1 min

In this guide:

Overview
What is the policy?
Frequently asked questions

Overview

You’re required to comply with Walmart Marketplace packaging policies as described below. Following these requirements helps build customer trust and helps to provide a consistent experience for Walmart customers.

What is the policy?

Walmart Marketplace orders or packaging may not reference any other marketplace business or fulfillment provider. Under the Seller Performance Standards, you may not purchase products from another retailer and have the order shipped directly to a Walmart customer. Noncompliance with these policies and the policies below may result in warnings, selling restrictions, suspension or even termination.

Allowed	Prohibited
Shipping in a nonbranded box with a neutral color. Drop-shipping your orders (for DSVs) using manufacturer boxes or the manufacturer of the item. The use of unbranded packing slips as a convenience to the customer. Printing out packing slips via the Order Management section in Seller Center. Listing your name and address on the box.	Seller-branded boxes. Other retailers’ packaging. Promotional material from your company or any other entity.

Allowed

Prohibited

Shipping in a nonbranded box with a neutral color.
Drop-shipping your orders (for DSVs) using manufacturer boxes or the manufacturer of the item.
The use of unbranded packing slips as a convenience to the customer.
Printing out packing slips via the Order Management section in Seller Center.
Listing your name and address on the box.

Seller-branded boxes.
Other retailers’ packaging.
Promotional material from your company or any other entity.

Frequently asked questions

Can I include a shipping invoice in my Walmart Marketplace orders?

Can I purchase the items in my Walmart Marketplace order from another retailer, provide that retailer with the customer details and have them ship the order?

What is the standard for item packaging for refurbished products?

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About Walmart.com

Walmart Inc. (NYSE:WMT) helps people around the world save money and live better- anytime and anywhere - in retail stores, online, and through their mobile devices. Each week, approximately 240 million customers and members visit more than 10,500 stores and numerous eCommerce websites in 20 countries. With fiscal year 2023 revenue of $611 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.