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Guide

Returns Shipping Service (RSS) policy

Last updated on Jul 1, 2025

Reading time: 2 min

In this guide:

Overview
What is the policy?
Frequently asked questions

Overview

Walmart’s Returns Shipping Service (RSS) is the default label printing option for Marketplace returns and is applied to any item that is returned to a Walmart store. RSS allows you to use special, discounted rates for return shipments of products sold on Walmart.com. Walmart will determine the carrier based on the best rates available.

What is the policy? 

Walmart isn’t liable for any loss or damage to a package shipped using RSS. You’re responsible for filing a claim with FedEx or USPS for any package that was lost or damaged during transit to the return center location you provided.
RSS packages that are undeliverable or can’t be returned to your return center by FedEx or USPS may be disposed of or destroyed at Walmart’s discretion without notice.

Per the Returns policy, you're responsible for listing a valid and correct return center address. If the address is invalid, your packages may be re-routed to Walmart facilities, and you’ll be responsible for all associated charges. All disputes will be denied. 

If necessary, Walmart may terminate or suspend your participation in RSS with 30 days prior written notice. If terminated or suspended, you’ll remain responsible for any costs or charges existing or accrued at or prior to the date of suspension or termination. 

Notes:

Your business will be listed as the shipper of record.

Frequently asked questions

How much does RSS cost?

Return shipping charges are based on the rate card available in Seller Center, which is confidential. The applicable rate card is subject to change with ten days' prior written notice by Walmart.  Disclosure or distribution of RSS rates is prohibited under the Walmart Retailer Agreement.

Rates are applied based on the higher of the actual weight or dimensional weight for the package, using the package weight provided by the carrier. Return shipping charges may be adjusted after shipment due to carrier or other service provider adjustment.

Do I have to use RSS for return shipping?

I’m using a third-party carrier for returns, but RSS was applied instead. Why?

RSS will be used for initiated returns if:

The return is initiated in a Walmart store.
You fail to provide the details of your chosen shipping carrier. 
You provided shipping carrier details, but Walmart is unable to authenticate the carrier credentials, or the account is not fully ready to print labels when a customer return is initiated. 
The shipping carrier fails to generate a requested return label.

Where can I see the return shipping charges?

I have more questions about returns. What should I do? 

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About Walmart.com

Walmart Inc. (NYSE:WMT) helps people around the world save money and live better- anytime and anywhere - in retail stores, online, and through their mobile devices. Each week, approximately 240 million customers and members visit more than 10,500 stores and numerous eCommerce websites in 20 countries. With fiscal year 2023 revenue of $611 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.