Notifications
Header Image
Guide
Returns Shipping Service (RSS) policy
Last updated on Jul 1, 2025
Reading time: 2 min
Overview

Walmart’s Returns Shipping Service (RSS) is the default label printing option for Marketplace returns and is applied to any item that is returned to a Walmart store. RSS allows you to use special, discounted rates for return shipments of products sold on Walmart.com. Walmart will determine the carrier based on the best rates available.

What is the policy?  

Walmart isn’t liable for any loss or damage to a package shipped using RSS. You’re responsible for filing a claim with FedEx or USPS for any package that was lost or damaged during transit to the return center location you provided.
RSS packages that are undeliverable or can’t be returned to your return center by FedEx or USPS may be disposed of or destroyed at Walmart’s discretion without notice.

Per the Returns policy, you're responsible for listing a valid and correct return center address. If the address is invalid, your packages may be re-routed to Walmart facilities, and you’ll be responsible for all associated charges. All disputes will be denied.   

If necessary, Walmart may terminate or suspend your participation in RSS with 30 days prior written notice. If terminated or suspended, you’ll remain responsible for any costs or charges existing or accrued at or prior to the date of suspension or termination.  

Notes:

Your business will be listed as the shipper of record. 

Helpful resources

Tell us what you think

More in Policies & standards
Walmart Marketplace Seller Retailer Policies
Policies & standards
It’s imperative for sellers to understand and share our commitment to a fair, open, and honest Marketplace culture.
Business information policy
Policies & standards
To sell on Walmart.com, you must provide accurate and current business information to Walmart.
Multiple seller accounts policy
Policies & standards
Walmart prohibits Marketplace sellers from owning multiple accounts.

©  2025 Walmart. All Rights Reserved
Privacy Policy

Follow us