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Guide

Dispute a Walmart Customer Care refund

Last updated on Aug 6, 2025

Reading time: 1 min

In this guide:

Overview
File a dispute
Frequently asked questions

Overview

You must file a dispute for Walmart Customer Care refunds within 48 hours of refund issuance through the Returns dashboard in Seller Center. For refunds outside the return window, you may still qualify by providing proof that you’ve followed the Customer Care policy. In this guide, you’ll learn how to dispute a Walmart Customer Care refund.

Notes

Walmart will review all refund-related email communications between you, the customer and the Walmart Customer Care team to help determine if the Customer Care policy was followed.

File a dispute

Step 1 – Get started

Navigate to the Returns dashboard in Seller Center. You can search for the order by purchase order number or the customer order number. 

Step 2 – View details

Select the arrow to view the order and return details.

Step 3 – File the dispute

Select Dispute this return under the Payment details section. Follow the prompts to submit your dispute. If you have already attempted to dispute a refund or if the dispute window has passed, it will be indicated here. 

Frequently asked questions

Can I track the status of my dispute?

Are orders refunded by Walmart eligible for reimbursement?

If my dispute is denied, can I appeal the decision?

What returns are eligible for a dispute?

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About Walmart.com

Walmart Inc. (NYSE:WMT) helps people around the world save money and live better- anytime and anywhere - in retail stores, online, and through their mobile devices. Each week, approximately 240 million customers and members visit more than 10,500 stores and numerous eCommerce websites in 20 countries. With fiscal year 2023 revenue of $611 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.