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As a Walmart Marketplace seller, you may be eligible to file a dispute for a Walmart Customer Care refund. Keep reading to learn about the eligibility requirements. All Walmart Customer Care Refund disputes must be submitted within 48 hours of refund issuance through the Transactions dashboard in Seller Center. Follow the directions below to dispute a Walmart Customer Care refund.
Am I eligible?
Disputes filed outside of the 48-hour timeframe will be denied and that denial will be final. Orders refunded by Walmart Customer Care outside the standard return window may qualify for full reimbursement. You must provide proof that you assisted the customer with an adequate resolution as per our Marketplace Seller Customer Care Requirements policy. For more generalized guidelines that you must follow when filing a dispute, check out Marketplace Disputes Standards.
Walmart will review all refund-related email communications between you, the customer and the Walmart Customer Care team to help determine if Marketplace Seller Customer Care Requirements were followed.
File a dispute
Step 1 – Get started
Navigate to the Transactions dashboard in Seller Center. You can search for the order by purchase order (PO) number or the customer order (CO) number.
Step 2 – View details
Select the three dots to the right of the transaction to see more details.
**NOTE: These graphics are subject to change. Follow this guide for the latest instructions.
Step 3 – File the dispute
Select Dispute refund under the Refund details section. Follow the prompts to submit your dispute. If you have already attempted to dispute a refund or if the dispute window has passed, it will be indicated here.
**NOTE: These graphics are subject to change. Follow this guide for the latest instructions.