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Shipping & fulfillment
Walmart Fulfillment Services (WFS)
Walmart Seller app
Unless you specify otherwise, Walmart’s Returns Shipping Service (RSS) will be used as the default for seller-fulfilled return shipping labels. If you choose to use your own FedEx or UPS account for return shipping, you’ll need to provide your API account credentials. In this guide, we’ll show you how to add a new FedEx or UPS account for return shipping.
Return label settings
Step 1 – Navigate to the Returns page
Navigate to the Returns page in your Shipping Profile.
If you make any changes to your return shipping carrier account, including changing your password, you'll need to remove the connected account in Seller Center and re-enter your information. If you don’t re-enter your account details in Seller Center after a password change, customers will receive an error when trying to print return labels.
Step 2 – Add account information
On the Returns page, navigate to the Label Printing (Required) section and select Add Carrier Account. To add your FedEx or UPS account information, select FEDEX or UPS from the Carrier Name drop-down menu. To learn how to add your API account credentials, select How to obtain or manage API credentials.
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