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Guide

Update seller-fulfilled return label settings

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Overview
Return label settings
Frequently asked questions

Overview

Unless you specify otherwise, Walmart’s Returns shipping service (RSS) will be used as the default label printing method for seller-fulfilled return shipping labels. If you choose to use your own carrier (FedEx or UPS) for label printing, you will need to provide your carrier account API credentials. In this guide, we'll show you how to add a new carrier account in Seller Center.

Return label settings

Step 1 – Navigate to returns

Log into Seller Center and select the Walmart logo on the top nav to access your Account settings. Then, under Shipping profile, go to Returns.

Step 2 – Add carrier account

In Returns dashboard, find the Label printing section. To add a new carrier account, select Add Carrier account. In the Carrier name dropdown menu, select FedEx or UPS. Enter all required details and select Submit credentials to save and submit.

Notes

If you make any changes to your shipping carrier account, including changing your password, you'll need to remove the connected account in Seller Center, and re-enter your information. If you do not re-enter your account details in Seller Center after a password change, customers will receive an error when trying to print return labels.

Frequently asked questions

How long does it take for carrier credentials to be validated?

It may take up to 72 hours for the FedEx carrier account to be verified and ready to process returns. If you don't see your FedEx account added to your return settings after 72 hours, try resubmitting your credentials again. UPS account validation occurs instantly. After you submit your credentials, wait a few minutes and refresh the page. If you don't see the UPS account added to your settings, your credentials may be invalid. Try resubmitting your credentials again.

I don’t have carrier API Credentials. What should I do?

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