Getting started
Item setup
Catalog management
Seller Fulfillment Services
Listing optimization
Order management
Order status
Customer care
Returns & refunds
Returns policy
Returns insights: Overview
Update seller-fulfilled return center settings
Update seller-fulfilled return label settings
Create item-level return rules
Request a return policy exemption
Add Keep It Rules
Issue a standard refund in Seller Center
Issue adjustments or non-standard refunds in Seller Center
Reporting
Troubleshooting
Taxes & payments
Policies & standards
Growth opportunities
Advertising
Walmart Fulfillment Services (WFS)
Unless you specify otherwise, Walmart’s Returns Shipping Service (RSS) will be used as the default for seller-fulfilled return shipping labels. If you choose to use your own FedEx or UPS account for return shipping, you’ll need to provide your API account credentials. In this guide, we’ll show you how to add a new FedEx or UPS account for return shipping.
Return label settings
Step 1 – Get started
Navigate to the Returns page in your Shipping Profile.
If you make any changes to your return shipping carrier account, including changing your password, you'll need to remove the connected account in Seller Center and re-enter your information. If you don’t re-enter your account details in Seller Center after a password change, customers will receive an error when trying to print return labels.
Step 2 – Add account information
On the Returns page, navigate to the Label Printing (Required) section and select Add Carrier Account. To add your FedEx or UPS account information, select FEDEX or UPS from the Carrier Name drop-down menu. To learn how to add your API account credentials, select How to obtain or manage API credentials.
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