Header Image
Guide
Request a return policy exemption
Last updated on Nov 8, 2024
Reading time: 1 min
Overview

If you sell HAZMAT, freight, custom items or items that can’t be returned in a single box, you may be eligible to request exemptions to the standard Marketplace returns process. This means the customer will contact you directly to initiate the return for these specific items. In this guide, we’ll show you how to request a return policy exemption.  

For a full list of items that classify for return exemptions, see the Returns Policy.

Notes

Return policy exemptions are discretionary. Walmart reserves the right to modify or cancel any return exemptions granted in its sole discretion. 

Request a return policy exemption 

Step 1 — Fill out the request template 

Download a Return Exemption Request Template excel file and fill out the cells for the SKUs you want to make exempt from the standard returns process.   

Step 2 — Contact support

To submit your request, you'll need to contact support. Select the Help button in the Seller Center menu bar and follow this path: Items and Inventory > Request exemption > Returns exemptions. Follow the instructions to upload your exemption request. Once you submit the completed template, Walmart reviews the request to verify that it adheres to our exemption rules. Walmart reserves the right to reject exemptions as unreasonable.

Helpful resources

Was this article helpful?

More in Order management
Acknowledge orders in Seller Center
Order management
In this guide, we’ll walk you through the steps of how to acknowledge orders within Seller Center.
Update tracking numbers in Seller Center
Order management
In this guide, we’ll show you how to update your tracking information if necessary. 
Split customer orders in Seller Center
Order management
Sometimes, all the items in a customer’s order can’t be shipped together due to size or limited stock availability. In these situations, you can choose to split the order and ship items individually instead.
About Walmart.com

Walmart Inc. (NYSE:WMT) helps people around the world save money and live better- anytime and anywhere - in retail stores, online, and through their mobile devices. Each week, approximately 240 million customers and members visit more than 10,500 stores and numerous eCommerce websites in 20 countries. With fiscal year 2023 revenue of $611 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.

c2024 Walmart. All Rights Reserved  | Privacy Policy