Getting started
Item setup
Catalog management
Listing optimization
Order management
Taxes & payments
Policies & standards
Growth opportunities
Shipping & fulfillment
Walmart Fulfillment Services (WFS)
Walmart Seller app
Brand Portal
If you sell HAZMAT, freight, custom items or items that can’t be returned in a single box, you may be eligible to request exemptions to the standard Marketplace returns process. This means the customer will contact you directly to initiate the return for these specific items. In this article, we’ll show you how to request a return policy exemption.
For a full list of items that classify for return exemptions, see the Returns Policy.
Return policy exemptions are discretionary. Walmart reserves the right to modify or cancel any return exemptions granted in its sole discretion.
Request a return policy exemption
Step 1 — Fill out the request template
Download a Return Exemption Request Template excel file and fill out the cells for the SKUs you want to make exempt from the standard returns process.
Step 2 — Create a case for Seller Support
Navigate to Seller Help and select Items and Inventory > Request exemption > Returns exemptions. Follow the instructions to create a support case and upload your exemption request.
Once you submit the completed template, Walmart reviews the request to verify that it adheres to our exemption rules. Walmart reserves the right to reject exemptions as unreasonable.