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Guide

Order & fulfillment performance: Regional performance

Last updated on Jun 26, 2025

Reading time: 2 min

In this guide:

Overview
How does it work?
Frequently asked questions

Overview

You can gain high-level performance data for each U.S. state you deliver to when accessing the  Performance dashboard. In this guide, you’ll learn how to view the details of your on-time delivery performance and access the Regional performance page.

Notes

Walmart-fulfilled orders are not evaluated against Seller Performance metrics.

How does it work?

Regional performance, located in the Other metrics section, displays your:

Meets Standard (>90%+ OTD): Your performance is meeting all standards.
Monitor (85–89.99%): Needs attention, take proactive steps for improvement.
Urgent (<85%): Performance is below expected standards; immediate corrective measures are necessary to avoid account-level consequences.

Frequently asked questions

How do I update my Shipping Templates with accurate delivery estimates for different regions?

Why am I not seeing any data on my map?

What do I do if my deliveries exceed the allotted transit time on Seller Center?

How do I report an error?

Tell us what you think

Acknowledge orders in Seller Center

Order management

In this guide, we’ll walk you through the steps of how to acknowledge orders within Seller Center.

Go to guide

Update tracking numbers in Seller Center

Order management

In this guide, we’ll show you how to update your tracking information if necessary. 

Go to guide

Split customer orders in Seller Center

Order management

Sometimes, all the items in a customer’s order can’t be shipped together due to size or limited stock availability. In these situations, you can choose to split the order and ship items individually instead.

Go to guide

About Walmart.com

Walmart Inc. (NYSE:WMT) helps people around the world save money and live better- anytime and anywhere - in retail stores, online, and through their mobile devices. Each week, approximately 240 million customers and members visit more than 10,500 stores and numerous eCommerce websites in 20 countries. With fiscal year 2023 revenue of $611 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.