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Guide
Order & fulfillment : Regional performance
Last updated on {publishedDate}
Reading time: 2 min
Overview
You can gain high-level performance data for each U.S. state you deliver to when accessing the Performance dashboard. In this guide, you’ll learn how to view the details of your on-time delivery performance and access the Regional performance view.
How does it work?
To access the Regional performance view in Seller Center, select Performance on the left hand side. Then, select the Regional performance card.
On the map, select any state where you deliver to and view the details of your delivery performance, including the following:
Early deliveries: Orders delivered two or more days earlier than expected.
Late deliveries: Orders delivered after the Expected Delivery Date (EDD).
- On-time deliveries: Orders delivered on the Expected Delivery Date (EDD) or one day before.
- Opportunity: Shows you whether your packages to this region are trending Early or Late, so you can accurately adjust the transit times that customers see when they order from you.
- Meets Standard (95%+ OTD): Great job! Your performance is meeting all standards
- Monitor (87.5-94%): Needs attention, take proactive steps for improvement
- Urgent (<87.5%): Performance is below expected standards, immediate corrective measures are necessary to avoid account-level consequences
Frequently asked questions
Can I get a more granular view of my shipping and fulfillment performance?
How do I update my Shipping Templates with accurate delivery estimates for different regions?
Why am I not seeing any data on my map?
What do I do if my deliveries exceed the allotted transit time on Seller Center?
How do I report an error?
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