Getting started
Item setup
Catalog management
Seller Fulfillment Services
Listing optimization
Order management
Order status
Customer care
Returns & refunds
Reporting
Order & fulfillment performance: Overview
Order & fulfillment performance: Carrier performance
Order & fulfillment performance: Regional performance
Troubleshooting
Taxes & payments
Policies & standards
Growth opportunities
Advertising
Walmart Fulfillment Services (WFS)
You can gain high-level performance data for each U.S. state you deliver to when accessing the Performance dashboard. In this guide, you’ll learn how to view the details of your on-time delivery performance and access the Regional performance page.
How does it work?
Navigate to the Performance dashboard and the Regional performance card, and select View details. On the map, select a state that you deliver to. You can view information such as:
Early deliveries: Orders delivered two or more days earlier than expected.
Late deliveries: Orders delivered after the Expected Delivery Date (EDD).
On-time deliveries: Orders delivered on the Expected Delivery Date (EDD) or one day before.
Opportunity: Shows you whether your packages to this region are trending Early or Late, so you can accurately adjust the transit times that customers see when they order from you.
Meets Standard (95%+ OTD): Great job! Your performance is meeting all standards.
Monitor (87.5-94%): Needs attention, take proactive steps for improvement.
Urgent (<87.5%): Performance is below expected standards, immediate corrective measures are necessary to avoid account-level consequences.
