How does it work?

When order and fulfillment issues arise, the Performance overview summarizes total Gross Merchandize Value (GMV) loss, the number of impacted customers and orders and the severity of the performance issue. It also gives a detailed summary of the top factors contributing to your performance score. You can view metrics for specified time frames and download reports to see which orders are affected. We’ll also share tips to improve your metrics when your metrics drop below range.

It's your responsibility to review your account performance and proactively improve performance metrics that don’t meet standards. If your account does not meet one or more of the Seller Performance Standards, Walmart will notify you via email and provide a recommendation on how to resolve the issue. If you do not take immediate action to address or improve your performance, your account may be at risk of suppression, suspension or termination. To access the Performance dashboard in Seller Center, navigate to the Performance tab.

Factors are categorized by:

• Seller accountable: Performance factors that may be affecting the customer’s experience and are in the seller’s control. (e.g., late hand-over to carrier, no carrier scan and ship location mismatch).

• Not accountable: Performance factors that may be affecting the customer’s experience but are out of the seller’s control. (e.g., carrier delays).