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Guide

Update tracking numbers in Seller Center

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Overview
Update tracking numbers in Seller Center
Frequently asked questions
Helpful resources

Overview

The Orders dashboard in Seller Center is where you’ll find customer order details and where you go to add valid tracking information once you ship an order. You can edit the tracking number up to four hours after updating the order to Shipped status. In this guide, we’ll show you how to update your tracking information if necessary.

Update tracking numbers in Seller Center

Step 1 — Find the order

In Seller Center, select the Orders dashboard, then search using the Purchase order number (PO#). Select the PO# for order details.

Step 2 — Enter new shipping details

Select the Ellipsis on the far right of the screen and select Enter new shipping details for the order. This option will only be available up to four hours after you’ve shipped the item.

Step 3 — Update the carrier and/or tracking number

Enter the new shipping details (Carrier and/or Tracking number), then select Update shipping to save the changes.

Frequently asked questions

What if I don’t have a tracking number for an order?

Which carriers do you accept?

Helpful resources

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Acknowledge orders in Seller Center

Order management

In this guide, we’ll walk you through the steps of how to acknowledge orders within Seller Center.

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Split customer orders in Seller Center

Order management

Sometimes, all the items in a customer’s order can’t be shipped together due to size or limited stock availability. In these situations, you can choose to split the order and ship items individually instead.

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Cancel an order in Seller Center

Order management

As a Walmart Marketplace seller, it’s important to note that canceling customer orders can negatively affect the customer experience, as well as your Cancel Rate performance metrics.

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