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Walmart Fulfillment Services (WFS)

Guide

Cancel an order in Seller Center

Last updated on Dec 9, 2024

Reading time: 2 min

In this guide:

Overview
Cancel an order
Frequently asked questions

Overview

Canceling customer orders can negatively affect the customer experience, as well as your Cancel Rate performance metrics. Cancellations aren't recommended and can't be reversed. You should verify that there aren't other alternatives before you cancel. However, if you need to cancel, use the information within this guide.

Notes

All sellers should maintain a Cancel Rate of less than 2%.

Cancel an order

Step 1 – Get started

Navigate to your Orders dashboard and locate the Purchase order# that corresponds to the order.

Step 2– Initiate the cancellation

To cancel the entire order, navigate to the Purchase order# and choose Cancel order.

To cancel an unshipped item within a partially shipped order, select the three horizontal dots to the right of the order. Choose Cancel in the order details page that opens. 

Step 3 – Finalize the cancellation

Choose Cancel reason from the dropdown provided.  Once you select the reason from the dropdown, choose Cancel order.  If you don't wish to cancel the order, choose Do not cancel order to close the action screen. 

Frequently asked questions

What’s an out-of-stock cancellation?

If a customer order is canceled due to an item being out of stock, Walmart will update the item's status as unavailable in the respective warehouse and the item will become non-sellable. This is done to prevent further orders and subsequent cancellations. However, if the same item is in stock in any of our other warehouses, it’ll remain available to customers. The item status can be revised back to 'in stock' in the original warehouse by replenishing its inventory there.

Why is my item listed as out of stock even though the warehouse shows a positive inventory quantity?

Can I update a canceled order?

Can I cancel an order that has been marked as shipped?

I've canceled orders due to incorrect pricing on Walmart.com. What should I do? 

What do I do if a customer requests that we cancel their order?

What should I do if a customer reaches out to cancel an order and the item is already in the carrier’s possession?

Do canceled orders have an impact on my seller account?

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Acknowledge orders in Seller Center

Order management

In this guide, we’ll walk you through the steps of how to acknowledge orders within Seller Center.

Go to guide

Update tracking numbers in Seller Center

Order management

In this guide, we’ll show you how to update your tracking information if necessary. 

Go to guide

Split customer orders in Seller Center

Order management

Sometimes, all the items in a customer’s order can’t be shipped together due to size or limited stock availability. In these situations, you can choose to split the order and ship items individually instead.

Go to guide

About Walmart.com

Walmart Inc. (NYSE:WMT) helps people around the world save money and live better- anytime and anywhere - in retail stores, online, and through their mobile devices. Each week, approximately 240 million customers and members visit more than 10,500 stores and numerous eCommerce websites in 20 countries. With fiscal year 2023 revenue of $611 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.