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Guide

Request to remove a review

Last updated on Nov 8, 2024

Reading time: 2 min

In this guide:

Overview
Eligibility criteria
Frequently asked questions
Helpful resources

Overview

If you come across an irrelevant or inappropriate product or seller review that was left on one of your Walmart Marketplace listings, you may be eligible to have it removed. Walmart can't modify customer reviews but if the review meets the removal criteria, we may be able to remove it from Walmart.com. In this guide, you’ll learn about the different situations when a review can be removed and you’ll find out how to submit your request.

Eligibility criteria

To request the removal a review, one of the following conditions must exist:

Incorrect star rating: The stars do not match the sentiment expressed. For instance, the review says that the seller is excellent but the seller received a two-star rating.
Inappropriate feedback: The review contains a comment that is inappropriate or vulgar, such as profanity or slander.
Walmart issue: The review reflects a negative experience caused by a Walmart system issue at no fault of the seller. These requests must include supporting evidence.

What should I do?

If you have questions, select the Help button in the Seller Center menu bar to contact Support.

Notes

Customers can leave a "Ratings Only" review. Walmart doesn't require a comment with seller ratings. If the customer doesn't leave a comment, the review will not be removed.

Frequently asked questions

How long will it take to receive a response on my removal request?

The review that I want to remove is old. Can I still request that it be removed?

The review I received is damaging to my business. Can it be removed?

Can Walmart remove a review that was added through review syndication?

I submitted a request for review removal but my request was denied. Why?

There are several reasons your request may be denied. For instance, Walmart cannot remove reviews due to misuse of the product or incorrect information given unless there is associated risk of injury or liability. Additionally, Walmart can't remove any content if the requester is not directly affiliated with the impacted client site, for instance a brand requesting the removal of a native retailer review.

For specific details on why your request was denied, consult the correspondence you received from Seller Support. If you have questions, select the Help button in the Seller Center menu bar to contact Support.

Helpful resources

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About Walmart.com

Walmart Inc. (NYSE:WMT) helps people around the world save money and live better- anytime and anywhere - in retail stores, online, and through their mobile devices. Each week, approximately 240 million customers and members visit more than 10,500 stores and numerous eCommerce websites in 20 countries. With fiscal year 2023 revenue of $611 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity.