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Guide
Walmart Fulfillment Services (WFS) Program
Last updated on Nov 4, 2024
Reading time: 5 min
Overview

Walmart Fulfillment Services (WFS) offers Marketplace sellers a reliable, end-to-end solution for storing, packing, shipping and customer service. With WFS, sellers can streamline operations and enhance the customer experience by leveraging Walmart's trusted fulfillment network.

Program Overview

Walmart Fulfillment Services (WFS) is a new program for Walmart Marketplace Canada sellers, which allows them to send their inventory to Walmart fulfillment centers. WFS picks, packs, and ships the item(s) to the customer on the seller's behalf when a customer places an order on Walmart.ca. WFS also handles all customer support and returns for these orders.

The program enables sellers to spend more time focusing on increasing their sales while having the confidence that their orders will be delivered quickly and with outstanding customer support.

The WFS end-to-end fulfillment experience comes with access to Walmart omnichannel capabilities such as our Free & Easy Returns program. Participating items are displayed with the "Fulfilled by Walmart" tags for increased product visibility and improved conversion.

Learn more about current WFS promotional offers.

WFS Program Benefits

WFS is uniquely positioned to provide sellers with the scale, quality, cost, and efficiency to grow a successful business on Walmart.ca. The benefits of participating in the WFS program include:

  • Exceptional service - Delight customers with fast delivery, easy returns, and quality customer service. 
  • Cost-effective solution - Save on fulfillment with simple pricing and no hidden fees. 
  • Full transparency - Track inventory, orders, and shipments with easy-to-read dashboards. 
  • Omnichannel success - Optimize your returns with our omnichannel Free & Easy Returns  program. 
  • Personal support - Let us be your personal advisor on the next-generation fulfillment service.
 

Features

Fulfilled by Walmart (WFS)

 Fulfilled by Seller

Same day, Next day or two-day delivery to 95%+ of Walmart customers. 

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Increased discoverability with speed filters.

 

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Customer support handled by Walmart. 

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Seamless omni-channel returns through the Walmart network.  

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 How Does it Work?  

  1.  Go to the WFS tab on Seller Center to start with the onboarding steps, including setting up your Return preferences.
  2. You can either setup your items directly as 'WFS Eligible' or can convert your existing seller-fulfilled items.
  3. Then ship your products to a Walmart Canada fulfillment center that would inbound and securely store your products with comprehensive, real-time visibility.
  4. Once the customer orders are received, WFS will pick, pack and ship the items, leveraging Walmart's supply chain network with superior speeds and reliability.
  5. Post-purchase customer support and returns processing are also extended to WFS products.

WFS Fee Structure

WFS is a competitive, cost-effective solution offering a seamless end-to-end fulfillment experience. Our simple cost structure includes monthly Storage and Fulfillment fees. That's it, no signup or monthly subscription fees! We offer a simple rate card. Visit the WFS Fees page to see how the WFS fee structure applies to you.  
You can also check out the WFS Fee Calculator and estimate your fees.

WFS Program Access 

 Already Selling on Walmart Marketplace Canada?

Please go to the WFS tab on Seller Center and start onboarding.

New to Walmart Marketplace Canada? 

You must have completed your Marketplace application and be actively onboarding to take advantage of WFS. Please apply here to get started.

WFS Product Requirements

WFS is available for most categories, but there are a few restrictions:

  • Maximum product weight is 500 lbs.
  • Maximum product dimensions are 120"x48"x42".
  • No perishable or regulated products.
  • Health Supplements, Natural Health Products, Aerosols are not allowed.
  • Grocery (dry, ambient) can now be fulfilled with WFS. Please reach out to WFS Canada@walmart.com for validation and CFIA license submissions.

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About Walmart Canada

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