Getting started
Item setup
Catalog optimization
Shipping & fulfillment
Walmart Fulfillment Services (WFS)
Order management
Performance
Ads & Campaigns
Create a seamless post-purchase experience for you and customers.
Learn how to manage your orders quickly and efficiently
Provide exceptional customer service via customized templates and high-quality content
Manage your returns and disputes
At Walmart, we want to take the stress out of returns for both you and the customer. In this lesson, you’ll learn about the Walmart Marketplace returns process and the minimum requirements you’ll need to meet to conduct successful returns.
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Returns policy
Issue a standard refund in Seller Center
Issue adjustments or non-standard refunds in Seller Center
Return Window Exceptions
Non Returnable Product Types
Returns happen, but depending on the situation, you may need to file a dispute for a customer return. Keep watching to learn how to file a returns-related dispute for your items–including items of high-value. We'll also go over how to track the approval status in Seller Center.
Managing returns might seem like a difficult task, but at Walmart Marketplace, we make it simple & efficient. In this lesson, we'll show you how to manage your returns with ease using our returns settings and rules in Seller Center.