Getting started
Item setup
Catalog optimization
Shipping & fulfillment
Walmart Fulfillment Services (WFS)
Order management
Performance
Ads & Campaigns
Create a seamless post-purchase experience for you and customers.
Learn how to manage your orders quickly and efficiently
Provide exceptional customer service via customized templates and high-quality content
Manage your returns and disputes
Returns happen, but depending on the situation, you may need to file a dispute for a customer return. Keep watching to learn how to file a returns-related dispute for your items–including items of high-value. We'll also go over how to track the approval status in Seller Center.
When submitting your dispute to Walmart, you’re expected to submit accurate and correct information in accordance with all Marketplace policies.
Each dispute reason has specific policies and submission guidelines, so make sure you review our dispute standards before making your submission.
Once your dispute is submitted, the customer refund will be put on hold for 72 hours while Seller Support reviews the dispute.
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When to dispute a customer return
Returns Policy
Dispute standards
Dispute a customer return in Seller Center
At Walmart, we want to take the stress out of returns for both you and the customer. In this lesson, you’ll learn about the Walmart Marketplace returns process and the minimum requirements you’ll need to meet to conduct successful returns.
An important part of selling on Walmart.com is providing exceptional customer service through customized templates and high-quality content. Stay tuned to learn how to navigate your inbox in Seller Center and manage incoming inquires in a way that meets our Marketplace Seller Customer Care Requirements.