Seller Academy
Order management
Last updated on Aug 7, 2026
Video completion time: 3 min
Navigating your Marketplace returns settings
In this video, we’ll guide you through streamlining return management in Seller Center, making the process easier and more efficient.
Walmart’s Returns Shipping Service (RSS) currently supports FedEx and UPS only as returns carrier services.
You must support a minimum return window of 30 days, which begins seven days after an item's ship date, except for certain electronics, major appliances and luxury items.
You can’t charge customers a return shipping fee.
If a customer returns a Walmart-fulfilled item in a Walmart store without initiating the return online first, Keep It Rules don’t apply.
If you need to add Keep It Rules in bulk for a certain department or product type, you can do so using the change return rules spreadsheet.