Getting started
Item setup
Catalog optimization
Shipping & fulfillment
Walmart Fulfillment Services (WFS)
Order management
Handling returns and refunds
Marketplace returns settings
Set up your Seller Center notifications
Performance
Ads & Campaigns
Create a seamless post-purchase experience for you and customers.
Learn how to manage your orders quickly and efficiently
Provide exceptional customer service via customized templates and high-quality content
Manage your returns and disputes
Managing returns might seem like a difficult task, but at Walmart Marketplace, we make it simple & efficient. In this lesson, we'll show you how to manage your returns with ease using our returns settings and rules in Seller Center.
Walmart’s Returns Shipping Service (RSS) currently supports FedEx and UPS only as returns carrier services.
Your return center address must be located in the U.S. and can’t be located in Hawaii, Alaska or U.S. territories including American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands.
P.O. boxes are not accepted as return centers.
You must support a minimum return window of 30 days, which begins seven days after an item's ship date, except for certain electronics, major appliances and luxury items.
You can’t charge customers a return shipping fee.
If a customer returns a Walmart-fulfilled item in a Walmart store without initiating the return online first, Keep It Rules don’t apply.
Tell us what you think
Return policy exemptions
Non-returnable product types
Update seller-fulfilled return center settings
Update seller-fulfilled return label settings
Create item-level return rules
Add Keep It Rules
Request a return policy exemption
At Walmart, we want to take the stress out of returns for both you and the customer. In this lesson, you’ll learn about the Walmart Marketplace returns process and the minimum requirements you’ll need to meet to conduct successful returns and refunds.
Online shoppers expect speedy delivery options, and with Walmart’s expedited delivery programs, you can offer them just that—free and fast shipping! In this lesson, we’ll discuss the benefits of Walmart’s OneDay and TwoDay delivery programs and explain how to request access and retain your status.