What to Expect

• Fulfillment centers will consolidate cartons into as few shipments as possible for removal requests.
• For items that have been stored in their original cartons, fulfillment centers will make their best attempt to return them to you in the same, original cartons.
• Items that may have been removed from their original cartons as part of the normal receiving process into the fulfillment center would be returned in unbranded or Walmart-branded boxes.
• The shipment can either be picked up from the FC or WFS will arrange transportation of removal shipments.
• You’ll be charged a per-item fee for items returned.
• WFS will process removal shipments within 30 calendar days of receiving the request. If your units are stored across multiple Walmart fulfillment centers, we’ll proportionally remove them from each facility.
• Inventory removal or disposal requests require a minimum of 10 units. Any requests for removal or disposal of quantities less than 10 must be approved by the WFS team at wfs_canada@walmart.com.

Request Inventory Removal

1. Log into Seller Center and click on Removal Orders under WFS.
2. Click on the Remove Inventory tab.
3. Click on the Remove Inventory option from the dropdown menu.
   

4. Select if you want the items to be shipped back or disposed of.

6. Select the inventory removal process from the drop-down options either ship inventory back to me or disposal of inventory.

7. Enter the shipping details if you want the items to be shipped back.

8. Once done, click Next, review the details and click on Create.

Track Removal Orders

You can track the status of removal orders from the Removal Orders tab under the WFS section in left-side navigation pane in Seller Center.

1. Click on the three dots ‘…’ and select Track Removal Order. The Status column indicates if the removal order is open or closed.
2. Download detailed removal order report by clicking on Download option from the Removal Orders tab under the WFS section. This report will contain details of units removed from each FC.

Pickup a Removal Order

• If you want to pick-up the removal order from Walmart FC, please email the WFS business team at WFS_Canada@walmart.com within 5 business days of creating a removal order.
• Please mention the Removal order number in your pickup request email. You will be notified when your removal order is available for pick-up.

Cancel a Removal Order

Removal Scenarios & Expected Actions

An item’s available units in Seller Center may increase or decrease after you submit a removal order. This can happen when, for example, additional units are received at a Walmart fulfillment center, or a customer submits an order. If the available units change, we will take the following actions when processing your removal order:

Fees for Returns & Disposals

WFS charges an inventory removal fee for each unit that we remove from a WFS facility. Additional shipping fees will be charged in case you opt for WM managed transportation of removed items.

Storage Fees

You’ll continue to incur storage fees on the units you requested until your removal order is complete. If your removal order is still in progress after

Dispute Claims

For any shortages, damages or non-delivery of your inventory removal order, contact Seller Support by following steps mentioned in Find Support section.

Find Support

If you have questions or need additional help with inventory removal:

1. Visit the Support section of Seller Help.
2. Choose Walmart Fulfillment Services (WFS) Program > WFS Inventory & Receiving Inquiry > Inventory Removal or Disposal Request.
3. Select No at the end of the page.
4. Click Open a Case via Email.
5. Complete the form. In the description field, enter your removal order ID.
6. A Seller Support associate will guide you through the issue and help identify a quick solution.