Carrier Selection

As the Seller fulfilling the Order, you are accountable for the actions of your Carrier when delivering the package to a Walmart Store location. When choosing a carrier partner to fulfill these orders ensure that they are aware of the delivery window and guidelines below. They must adhere to them during delivery. Failure to follow the guidelines may cause a package to be lost during delivery. Which will result in a refund being issued from your account as an adjustment.

Item Restrictions

Items that meet any of the restrictions below, are not eligible for in-store pickup, and must be delivered directly to the customer instead. 

• If the Offer Price is over $250
• If the weight attributes exist, and the item weighs over 200 lbs (pounds)
• If the dimension attributes exist, and the item has any side over 78” (inches)

Please ensure you are always uploading accurate weight and dimension attributes to drive compliance of the restrictions above and provide transparency to our mutual customers.

Delivery Window

Walmart store delivery hours are 7:00 AM to 2:30 PM on Monday to Friday through the directs receiving door, located at the back of the store. Packages may be rejected and returned to the sender if your carrier attempts to deliver outside of the delivery hours. It is strictly prohibited to deliver packages to the courtesy desk of a Store location. Please communicate this information with your carrier of choice for deliveries to Walmart stores. 

Shipping Label

The following information should always be included on the shipping label of your packages:

• Customer's Full Name
• Order # - (Ex. Order# 8462048000128)
• Tracking #
• Delivery Address

1. The Order# is required on the shipping label for all orders going to a Walmart store. This is how the store team will identify the package as a Marketplace order.
2. Use the complete Delivery Address provided within the order details transmitted to you by Walmart. Do not remove any address fields.

Please see our Packaging Rules article for further details on the packaging requirements for Marketplace orders.   

Delivery Fees

• Packages must be delivered without requiring any additional fees paid to the Carrier. Walmart stores are not permitted to accept packages with additional fees owing. If additional fees are required, your package will be rejected and returned. 
• Sellers located outside of Canada must be the importer of record and ship all products into Canada DDP (duties delivered prepaid). For more info, see Shipping and Refunds FAQs.

Customer Contact: Non-Receipt of Order

If you have successfully delivered an order to a Walmart store but the customer contacts you claiming they have not received notification that the order is ready for pick-up, please follow the instructions below:

For orders shipped without valid tracking:

• Inform the customer that their order is likely lost in transit and complete a full refund for the missing items, including shipping costs.

For orders  shipped with valid tracking which shows successful delivery to the store:  

• Inform the customer that their order was delivered to the store and they should contact the Walmart Customer Experience Team  for support.
• If further support is required, or the customer continues to contact your team for resolution. Please open a Partner Support Case  and specify the issue as "Ship to store, Order # xxx." Walmart will then work to resolve the customer concern.