For a consistent and easy returns experience for customers, Walmart Marketplace Canada sellers are required to meet a minimum set of return policy requirements described below. 
 

In-Store Returns Eligibility

Marketplace items with a retail price $250.00 CAD and below can be returned to any Walmart Canada store, subject to the exceptions listed in this section and in the Returns Eligibility section below.  Customers wishing to return items with a retail price above $250.00 CAD should reach out to the seller directly.

For any of the below product categories purchased from a Marketplace Seller, customers should contact the Seller directly.  These items will not be accepted in store.

• Outdoor fuel-powered equipment.
• Dangerous Goods – Hazardous materials containing chemicals, compressed gas or liquids which could pose a health or safety risk.
• Items subjected to a product recall.
• Items reported to have caused bodily injury or property damage.
• Oversized items – Full sized mattresses, large appliances & items weighing more than 100 pounds or measuring larger than 40" × 48".

Return Window

Walmart Marketplace Canada sellers must have a minimum return window of 30 days from the date of date of delivery to the customer’s home or date of in-store pickup, except for certain electronics items. 

The following items will have a minimum return window of 14 days from the date of delivery or in-store pickup.

• Computers
• Tablets & e-Readers
• Laptops
• Monitors
• Printers
• Camcorders
• Digital Cameras
• GPS Units
• Wearable tech
• Video game consoles & handhelds
• Video games
• Computer games
• Wireless Prepaid Phones

General Return Eligibility

If the conditions in a seller's return policy are met, customers can return items to the seller by contacting the Seller directly for return instructions or by returning eligible items to a Walmart Canada store.

The following exceptions apply to all items, both in store and direct to Seller.

Final Sale Items cannot be returned

Prescription Medication, Diabetic Products, Prepaid Phone Cards, Trading and Collector Cards, Pierced Earrings, Special Order Jewellery, Photo Custom Services, Underwear or items that include underwear,  Swimwear when hygiene liner is removed, Sexual Wellness items, Family Planning Products, Food items, Gift Baskets, Samples, Personalized items, Living plants and fresh flowers, Hygienic Medical Equipment (e.g., bedpans, bath seats, eye drop guides, opened/unsealed breast pumps, sitz baths). 

Items that must be returned unopened

The following items can only be returned in stores if unopened. If an item presents a defect or malfunction, customers must return directly to the seller.

Video Games, Computer Games, Portable Video Players, Headphones & Earphones, Home and Portable Audio Systems, Prerecorded Music, Movies, Software Products, Ink Cartridges & Toners, Disposable contact lenses, Air Mattresses & Pumps, Breast Pumps, Drones with GPS function, Personal Care Items (feminine care, hands and feet, incontinence, massage and spa products, men’s grooming, oral care, hair removal, hair accessories, hair color, hair appliances, personal wash, styling, skincare, deodorants, perfumes, baby needs, care travel kits, face masks), Car adhesives and decoration, Car Seats, inflatable pools or whirlpools and hot tubs, Food Preparation & Cooking Appliances (e.g., blenders, mixers, toasters, coffee makers), Dry flower arrangements.

Halloween Costumes

Unopened Halloween costumes can be returned both in store and direct to Seller up until 7 days prior to October 31.

Food Items

Any food items purchased from third party sellers are considered final sale.  Food items may not be returned to Walmart stores or shipped back to sellers.  In the event of a seller-fault return reason (expired product upon receipt, damaged item, incorrect item, etc.), customers can contact the seller directly to request a refund.

Restocking Fee

No Restocking fees may be applied. 

Keep It Rules

For returns handled directly between the customer and the Seller, Sellers can choose to let the customer receive a refund without having to return the item. "Keep It" rules can be applied at the discretion of the seller, but do not apply to in store returns. 

Refund Timing

For returns initiated in store, the refund window will start to count on receipt of the item in store. For returns handled directly between the customer and the seller, the refund window will start to count upon receipt of the item by the seller.

Return Shipping

In-Store Returns

Items returned in store are shipped back to Walmart Canada’s returns center (ReturnPro, formerly goTRG) by direct courier. ReturnPro then handles the returned items in accordance with the Seller’s returns option election, outlined in In Store Returns:

Option 1: R – Recycle: ReturnPro may dispose, resell or distribute the returned product in a manner and on terms and conditions as determined by ReturnPro.

Option 2: S – Ship Returned Product to Seller: ReturnPro will consolidate returned items and ship them back to their respective Sellers within 30 days of receipt at ReturnPro.

A return shipping fee may automatically get applied according to carrier’s charges. Sellers may be responsible for paying return shipping fees for any returns identified by the customer as Seller fault.

Seller fault return reason codes:

• Arrived damaged
• Duplicate item
• Inadequate quality
• Incorrect item
• Missing parts
• Not as described
• Defective

Sellers can dispute any customer-provided reason by providing adequate evidence via the Seller Return Disputes process. Walmart will review these requests and determine the appropriate action while also monitoring seller performance to prevent excessive appeals.

Direct-to-Seller Returns

For any returns identified by the customer as Seller fault, the Seller is responsible for paying return shipping fees. Read more about Direct to seller returns. 

Dispute Process

Sellers may file a dispute for customer refunds by opening a case with Partner Support from the Returns dashboard in Seller Center.

• Requests must be submitted within 120 days from the return date.
• Sellers must provide adequate evidence to support their claim.
• Walmart will review these requests and determine the appropriate action.
• Provide all relevant information and photos where applicable to show the condition of items being disputed.
• Please review the Seller Return Disputes for additional information about disputing a return.