How Does it Work?

When order and fulfillment issues arise, the Performance Overview  summarizes total Gross Merchandize Value (GMV) loss, the number of impacted customers and orders and the severity of the performance issue.

It also gives a detailed summary of the top factors contributing to your performance score. You can view metrics for specified timeframes and download reports to see which orders are affected.
It's your responsibility to review your account performance and proactively improve performance metrics that don’t meet standards. If your account does not meet one or more of the Seller Performance Standards, Walmart will notify you via email and provide a recommendation on how to resolve the issue. If you do not take immediate action to address or improve your performance, your account may be at risk of suspension or termination. 
To access the  Performance dashboard in Seller Center, navigate to the Performance  tab. You can browse the Order & Fulfillment section and check out, Performance Metrics, Carrier Performance and Regional Performance.

Factors are categorized by:

Seller accountable: Performance factors that may be affecting the customer’s experience and are in the seller’s control. (Example: No carrier scan, out-of-stock items).

•  Not accountable: Performance factors that may be affecting the customer’s experience but are out of the seller’s control. (Example: Carrier delays).

Points to Keep in Mind

• Your metrics are compared to the target, and urgency labels are assigned to let you know the improvement level required for a particular metric. 
• You can view your performance for various metrics by using the top-left dropdown to modify the date range on each metric card. 

Additional Guidelines