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Guides

Getting started

Item setup

Catalog management

Listing optimization

Order management

Taxes & payments

Policies & standards

Growth opportunities

Shipping & fulfillment

Walmart Fulfillment Services (WFS)

Download your Item Report from Seller Center

Go to the Manage Items page.
Click the Download icon from the Action Bar.
Select Download Catalog from the drop-down.
Download your catalog. Your file may take a while to download due to the number of items you are selling. A .zip file will be saved to your computer when the file has finished downloading. The file name will start with "ItemReport".

Review the column called Status Change Reason

The Status Change Reason column in the Item Report will state the reason your item changed statuses. All of the reasons listed aren't necessarily due to an item becoming unpublished. For example, an item's status may change because the end date has passed. The table below contains the most common reasons for an item's status change, and what actions you can take to rectify the issue.

Status Change Reason	Action You Should Take
Main Image Missing	This means that there is no Main Image for your item. Please: Resubmit this item with a valid Main Image. After you do that, your item should be republished.
Offer End Date Has Passed	When you set up your item, you put an offer end date that occurred in the past. Please either: Resubmit the item with an Offer End Date further in the future. Resubmit the item without an offer end date. Note**: Offer end dates are no longer used in our latest Spec templates. **
Price Leadership Not Satisfied / Reasonable Price Not Satisfied	This rule applies if a customer would save drastically by purchasing the item on a competing website. Items in violation of this rule are unpublished. When unpublished item prices are back within an acceptable range, you can e-mail your Key Account Manager to request that your item be republished. More details are available here.
Trust and Safety Violation	Your item is violating the rules and regulations of your Walmart Canada Marketplace Seller Agreement. Please resubmit your item to meet the standards outlined in the Agreement. Note:** If this item would be considered a grocery or consumable item, this message may appear due to restrictions described in the article Prohibited Products Policy. **
An internal error occurred while publishing this item	A system error occurred while processing your item. Resubmit the item.

These reasons cover 95% of the Status Change Reasons that you will see. The others may be for a wide variety of reasons, such as consistent Walmart customer escalations.

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Update an Item's SKU

Catalog management

In this guide, learn how to update an item's SKU.

Go to guide

Select the Best Category for Your Items

Catalog management

In this guide, get guidelines for selecting the best category for your items

Go to guide

Update Inventory in Seller Center

Catalog management

In this guide, learn how to update inventory in Seller Center.

Go to guide

About Walmart Canada

Walmart Canada helps Canadians save money and live better. Quality products at everyday low prices - that's the promise Sam Walton made when he started Walmart and it's as true today more than 50 years later. We believe in innovation and continue to grow by adding new services like pickup, online grocery, and mobile app shopping. Walmart.ca is visited by more than 1.5 million Canadians daily, who can choose from millions of items sold by Walmart and third-party sellers to fit their needs. We make sure their service experience is as amazing as it is in our stores around the world.