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The Marketplace Returns Policy is designed to protect customers and Sellers alike. It has been created in collaboration with the Seller community to be easy to understand by customers and enforce by store associates, thus minimizing returns accepted in error. Many exceptions and exclusions have already been considered within the policy to reflect the diversity of categories sold on Walmart.ca.
How to Apply for Return Policy Exceptions
Additional exceptions will be granted for significant business reasons only. In the rare event that you sell in a unique category requiring a special exception from the standard policy, please submit a Seller Center settings support case with "Returns Policy Exception" in the subject line.
The detailed path to create your support case is below:
- Click “Contact Support” from Seller Center
2. Describe your issue in 3 words "Returns Policy Exceptions". You can select from 3 languages- English, French and Simplified Chinese to submit your request.
3. Please include the exact language of the desired Returns Policy Exception in the "Describing your issue" section.
4. You can select one of the above options best suiting your query.
5. If none of the options answers your question, select the 'Get in touch with us' option, and fill out the form best describing your issue. You can attach files and images as well.
6. Walmart will respond to the case within 10 days to advise on the decision and reason. If declined, one appeal is permitted to present any clarifying information. Appeal decisions are final.